Customer Service Representative
Customer Service Representative
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Job Description
Location:
Worker Type:
RegularWork Shift:
Day Shift (United States of America)Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$20.50 - $27.00Position Highlights
Monday- Friday 8:00- 4:30pm; 80 hours 2 weeks
Medical Knowledge is a plus.
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
Responsible for providing exceptional service to customers and patients of a variety of Avera entities. The Customer Service Representative provides quality service to patient customers and staff by providing accurate and timely responses to inquiries regarding patient billing payments accurate insurance information and/or corrections and communication across departments as appropriate.
What you will do
- Provide exceptional service to customer patients and staff.
- Answer questions investigate issues and solve problems in an efficient and responsive fashion. Customer service is provided via multi line phone systems.
- Provide accurate and consistent communication of policy and procedures.
- Problem solve and make appropriate changes to patient billing information.
- Provide support for other departments with questions and call coverage.
- Receive insurance and billing information from patients and submits to billing staff.
- Process patient payments via US Bank portal as directed by patient.
- Consistently document and report all calls and issues initiated and/or addressed within the customer care department.
- Provide input to coordinator/manger regarding ways to perform the position functions more effectively.
- Demonstrate knowledge of Avera Health Financial Assistance and relevant applications. Identify ways to effectively communicate benefits to customers and patients.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.
Required Education License/Certification or Work Experience:
- High School or GED Equivalent
Preferred Education License/Certification or Work Experience:
- 1-3 years related experience
Expectations and Standards
- Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
- Promote Averas values of compassion hospitality and stewardship.
- Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.
PTO available day 1 for eligible hires.
Free health insurance options for full-time single coverage on Avera High Deductible Health Plan
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
