Business Services Specialist
Business Services Specialist
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Job Description
We are seeking a goal-oriented Business Service Specialist. This role works with employers and the Business Service Team to establish meaningful relationships with area employers and serve the needs of employers and the workforce. The Business Service Specialist develops opportunities for participants and employers to ensure The Workforce Connection is the recruitment tool of choice for employers in the region. The Business Service Specialist is the liaison for job coaches career planners and employers in setting up maintaining and enhancing work-based learning opportunities. All work is done in accordance with WIOA Federal State and local procedures and policies.
Responsibilities & Essential Functions:
Community & Participant Partnerships
- Establish relationships and maintain close contact with area employers for job development and placement opportunities.
- Work with Career Planners and Job Coaches to develop work-based learning opportunities plans and partnerships.
- Counsel and provide on-going case management to program participants who are enrolled in an OJT or WEX service. (As grant determines)
- Show flexibility and tolerance in dealing with persons from disadvantaged social economic and educational backgrounds.
Communication
- Communicate with staff and partners to ensure employer and customer needs are met.
- Be responsive to the inquiries and needs of area employers as they relate to program services.
Position Expertise
- Become familiar and accurate with all work-based learning documents policies and procedures.
- Become familiar with the vouchering process as it relates to equipment purchases for work-based learning background checks and drug screens.
- Assist with the planning development coordination marketing and evaluation of the business services for The Workforce Connection programs.
- Development and monitoring of on-the-job (OJT) plans Work Experience (WEX) and internships. (As grant determines)
- Participate in planning/evaluation sessions with other program staff.
- Attend and participate in conferences and workshops as they relate to job duties.
- Stay current with community employment needs and related skills required for employment
- Develop coordinate and facilitate workshops for customers and employers.
Administrative
- Maintain employer/participant files and participant monthly contact.
- Coordinate develop and assist with assigned services records reports and program development.
- Develop and maintain participant and employer databases measuring level of business activity.
Qualifications & Basic Job Requirements:
- Bachelors Degree in business marketing sales or related preferred.
- 3-5 years of related experience required. Experience working with industry or employers preferred.
- Strong verbal and written communication skills.
- High customer service focus.
- Functional use of Microsoft applications such as Word Excel PowerPoint and Outlook. Salesforce preferred.
- Valid drivers license and reliable insured automobile.
Sensory and Physical Requirements:
Ability to efficiently and effectively perform all functions of the job. Ability to clearly communicate program details and information to both funders and the public.
Characteristic Functions:
- Excellent organizational skills and the ability to work in a fast-paced environment.
- Ability to effectively communicate the benefits of The Workforce Connection and its programs to employers and deliver on promises.
- Ability to create innovative solutions for business and job seekers.
Principal Challenges:
- Working with individuals and creating solutions for employment outcomes.
Environment:
The work is conducted at The Workforce Connection Career Center with frequent travel to employers in the community. Hours are primarily daytime hours but on occasion can include evening and/or weekend hours.
Compensation: $22.00 - $25.00/hour
Key Benefits We Offer
- Health & Wellness: Medical dental vision insurance basic and voluntary life insurance as well as short-term disability and employee assistance program.
- Financial Security: Competitive salary retirement plans with employer discretionary match and bonus opportunity.
- Work-Life Balance: Paid time off and flexible schedule.
- Professional Growth: Training programs tuition reimbursement and career advancement opportunities.
- Perks & Extras: Employee discounts and a supportive inclusive workplace.
Thank you for your interest in working at Goodwill. We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position please contact Goodwills Human Resource Department at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
