Data Analyst (24m FTC)
Data Analyst (24m FTC)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Paradigm Housing Group were committed to delivering excellent customer service and using data to drive smarter more responsive decision-making. Were looking for a detail oriented and analytical Data Analyst to join our Customer Directorate and help us turn data into actionable insight that improves services and enhances the customer experience.
This is a fantastic opportunity to work at the heart of a forward-thinking housing provider supporting strategic projects and helping shape the future of customer service through high-value accurate data analysis and reporting.
Working within the Customer Data & Performance team you will have the opportunity to be at the heart of answering key business questions and solving business problems to drive tangible improvements in both service levels and customer satisfaction.
What Youll Be Doing:
-
Analysing customer data to generate meaningful insight that informs service design and delivery.
-
Supporting the improvement of data quality across systems by identifying gaps and working with teams to resolve them.
-
Producing reports dashboards and performance metrics to support business planning and transformation projects.
-
Collaborating with colleagues across the Customer Directorate to support continuous improvement and customer-centric service delivery.
-
Assisting with strategic initiatives including our New Paradigm transformation programme through data and process analysis.
What Youll Bring:
-
Proven experience in data analysis with strong attention to detail and a problem-solving mindset.
-
Advanced Excel skills including Power Query and data visualisation.
-
Experience in producing management information and supporting process improvements.
-
Excellent communication skills with the ability to present complex data clearly to a range of stakeholders.
-
A collaborative approach and the ability to manage your workload independently.
Desirable:
-
Experience in social housing or similar customer-focused environments.
-
Familiarity with SQL Server Management Studio and Power BI.
Where could this role take youWhilst this role is fixed term for 24 months in a business our size; circa 630 employees and turnover 150m (which is growing) and with the transformation we are going through there is a possibility that this could either be extended made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However if something longer term doesnt materialise you will still gain valuable experience which will add to your employability in this and similar fields
Why Join Us
For the full job description and person specification please see the attachment at the bottom of this page. If you have any queries please emailand well be happy to help.
As part of your application please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.
Thank you for your interest in Paradigm Housing Group.
Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.
About us
We are Paradigm Housing Group.
We manage more than 17000 homes across the South East.
We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
- Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights Christmas Party Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
Documents
Required Experience:
IC
Employment Type
Unclear
