Manager, CX Research and Behavioral Science
Manager, CX Research and Behavioral Science
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$ 86800 - 144600
1 Vacancy
Job Description
ROLE SUMMARY
The Customer Experience (CX) Research and Behavioral Science Manager is part of the CX Research and Behavioral Science (CXRBS) Team within the Customer Experience & Engagement (CX&E) organization reporting to the Director of CX Research and Behavioral Science.
The CXRBS leverages primary and secondary research to help create effective and engaging customer experiences by uncovering the needs of our customers. Within this role you will be responsible for the full research process including planning execution data analysis insights generation report writing storytelling and defining success metrics.
This is a highly collaborative role working across the CX&E and Digital organizations. You will be responsible for the synthesis of research findings and the persuasive communication of research-driven recommendations to ignite action and represent the voice of the customer in internal discussions. Further the ideal candidate will quantify and track the impact of CX initiatives across BUs.
ROLE RESPONSIBILITIES
Preform global qualitative and quantitative market research studies in which findings will be used as a central resource across Pfizer CX programs and to support specific CX-led projects
Set objectives for customer research and manage the work of multiple activities with moderate complexity
Develop screeners discussion guides surveys and analysis plans.
Translate business needs into research questions.
Write and deliver reports with actionable insights leveraging various sources to inform personas journey need states innovation concepts
Lead the effort in the development and tracking of CPIs / KPIs for key CX initiatives in collaboration with CX PODS and lead the development/management of XM questions based on those CPIs.
Stay up to date on emerging research methods and providers which to drive improvements in the insight generation process
Leverage behavioral science to help reduce friction and improve customer experience
Manage vendor relationships for research & insights projects
Drive full customer engagement program compliance regulatory approval process and onboard new vendors to Pfizer policies and procedures
BASIC QUALIFICATIONS
Bachelors degree preferred in business administration marketing business analytics or psychologywith at least 4 years of relevant experience in healthcare consumer goods retail and/or pharmaceutical industry; OR Masters degree with 2 years of relevant experience; OR associates degree with eight years of relevant experience; OR Ph.D. with 0 years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
Experience in the field of customer research and insights personas and measurement
Strong knowledge of customer research methods CX research preferred
Experience with storytelling and data visualization and knowledge of research statistical testing
Experience programming in Qualtrics Usertesting and analysis in DisplayR
Demonstrated business acumen to synthesize multiple sources of data and simplify research and insights into compelling recommendations that influence business strategy
Demonstrated ability to manage /lead complex projects within budget and timeframes and cross-functional/matrix teams
Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution
Must be able to communicate effectively with internal business and digital/technical teams vendors and team leaders. Comfortable with ambiguity
Work Location Assignment:Must be able to work in assigned Pfizer office 2-3 days per week or as needed by the business
This role is NOT remote
Last day to apply: July 7th 2025
The annual base salary for this position ranges from $96300.00 to $160500.00.* In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.* The annual base salary for this position in Tampa FL ranges from $86800.00 to $144600.00.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Required Experience:
Manager
Employment Type
Full-Time
