DescriptionAbout Citco
Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.
For more information about Citco please visit
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres Citco invests heavily in technology development security and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Tech Ops Servers and Storage IT team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
ResponsibilitiesYour Role:
- Responsible for maintaining the system support for Enterprise Backup infrastructure addressing the availability and security of the backed data.
- Ensure the backup infrastructure is kept up to date from both hardware and software perspective; implement appropriate methodologies standards and best practices
- Manage Backup administrators team
- Responsible for the coaching of Backup team and enhancing skill and career development of the staff
- Run projects prepare project plan and work with PMO team; liaise with cross functional IT infrastructure teams
- Provide backup infrastructure KRI reports to external and internal auditors IT management and OCM teams
- Plan and deliver Backup road map and annual deliverables plans
- Monitor Service Desk queues and comply with quality guidelines when managing incidents
- Respond and comply with escalation policies and procedures
- Provide 8x5 operational support; promptly respond to telephone call voice-mail and emails
- Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
- Resolve and document system errors and performance issues
- Perform root cause analysis of critical errors and outages
QualificationsAbout You:
- You are 5 years of hands-on experience in IT infrastructure area with a focus on backup recovery and storage systems
- Previous experience in an IT management or IT team lead role
- 3 years of backup system administration experience (e.g. Cohesity Veritas NetBackup Veeam Rubrik Commvault)
- Managerial and strong leadership skills
- Finance industry experience is preferred
- Experience with cloud backup and disaster recovery solutions (AWS and Azure)
- Ability to developer and implement backup and recovery policies and procedures
- Adaptability to changing technologies and business needs
- You are self-motivated innovative and analytical with strong attention to details and the ability to think laterally for problem solving
- You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment sometimes independently and sometimes as part of a project team
Our Benefits
Your well being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nations evolving diversity in the people we hire and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Required Experience:
Manager