Membership Ambassador Full Time
Membership Ambassador Full Time
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Job Description
Are you energetic personable resourceful organized with superior customer service skills
Are you an excellent communicator and have the ability to effectively resolve conflict
Do you excel in a fast paced challenging work environment
Do you want to be a key team member to the overall operations and positive customer experience with the YMCA of Southern Interior BC
If the following sounds like a good day at work then this job might be for you!
- You will be responsible for answering all calls and responding to member inquiry emails for the YMCA of Southern Interior BC Health Fitness & Aquatics centres
- Provide assistance to members and guests and direct calls accordingly
- General office duties such as filing system maintenance and general typing/keyboarding
- Support the administration customer experience and/or operational effectiveness of the Health Fitness & Aquatics facilities
- Support teams and departments with administrative transactions such as cancellations holds membership sales program configuration account maintenance financial assistance fitness child & youth and aquatics registrations.
- Use software applications such as but not limited to: ActiveNet CLASS MINDBODY EPACT Survey Monkey
- You have the ability to work within a busy customer centered environment managing several tasks simultaneously and working through conflict resolutions
- Support and promote volunteerism and philanthropy
Wed love to hear from people with:
- Customer Service/ Sales Experience
- Standard First Aid and CPR an asset
- Proficient in Microsoft Word Excel PowerPoint and Publisher
- Working knowledge of multiple software applications such as SalesForce Avocado MINDBODY is an asset
- Ability to work evening shifts
Competencies:
- Commitment to Mission Vision and Values:Demonstrates and promotes a personal understanding of and appreciation for the mission vision and values of the YMCA of Southern InteriorBC.
- Service Orientated:Deliberately identifies and creates opportunities to enhance each and every individuals YMCA experience. Creates action plans to resolve any service gap areas.
- Relationship Building and Collaboration:Builds positive interactions listens attentively and communicates effectively to create an open communication environment. Share information best practices and resources with colleagues.
The YMCAs Commitment to Trust Safety and Equality:
As part of a trusted charitable organization you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey you will be required to:
- Provide 3 references of a professional in nature (e.g. Employer Supervisor or Colleague)
- Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.
The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities persons of color and ethnicity Indigenous persons (First Nations Metis and Inuit) and people of all sexual orientations and genders.
Application deadline: Jul 15 2025
Employment Type
Full-Time
