Client Success Manager
Client Success Manager
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Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a high-performing values-driven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technology-forward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavants Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.
You will:
- Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery service and support.
- Manage coordination tracking and reporting of all things related to customer projects.
- Lead (coordinate motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations coding management engineering sales and executive teams.
- Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports meetings status updates etc.).
- Own customer operations project management processes tools reference materials and cross functional usage.
- Monitor project status and success throughout the entire project lifecycle.
- Identify analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
- Prepare final reports and presentations for customers; calculate project results summaries coordinate results delivery with the Sales team.
- Identify define and execute process improvements in line with department needs and organizational goals.
- Partner with the engineering team to identify prevent and resolve software issues affecting customer projects.
What you will bring to the table:
- 3 years project management experience
- Familiarity with Healthcare data systems data formats and processes with the ability to converse at a technical level
- BS degree in business technology or related field
- Knowledge of healthcare industry payment models risk adjustment medical coding physician workflow and/or electronic health record systems
- Advanced Excel skills including vlookup and pivot tables; some knowledge of sql queries is helpful
- Excellent written and oral communication skills
Bonus points if:
- Strong bias for action and collaboration and well developed sense of urgency
- Strong curiosity and ability to correlate data from many sources
- Professional and respectful demeanor in a relaxed work environment
- Detail oriented selfstarter with proven track record of execution and results
- Team player with a desire to learn and take on new responsibilities in a fast paced innovative environment
- Advanced presentation skills; comfortable presenting to multiple audiences
- Ability to establish rapport with multiple client stakeholders
- Excellent meeting leadership skills including meeting logistics agendas and meeting notes.
- Demonstrated ability to conceptualize manage and prioritize multiple projects
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a high-growth high-performance health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job.
To ensure the safety of patients and staff many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID-19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancy-related medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data please review our .
Required Experience:
Manager
Employment Type
Full Time
