Physical Availability Recovery Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World

At Caterpillar were building a better world by powering progress and innovation. The Resource Industries Sales Services & Technology (RISST) Division is seeking a Physical Availability Recovery Manager to lead a high-impact team of Site Performance Managers across the Americas. This role is critical in driving customer satisfaction equipment performance and strategic alignment between Caterpillar dealers and key mining customers.

What Youll Do

• Lead and develop a team of Site Performance Managers across the Americas.
• Provide executive-level reporting and performance updates to Caterpillar leadership.
• Manage business risk related to commercial activity at key mining sites.
• Partner with regional and commercial leaders to execute recovery strategies and performance improvement plans.
• Assign and manage field service personnel to optimize resource utilization and meet client needs.
• Act as a technical and strategic advisor during sales cycles and service agreement negotiations.
• Gather and report customer support trends to engineering for continuous product improvement.
• Monitor and improve key site metrics such as equipment availability uptime and cost per ton.
• Lead root cause analysis and corrective action implementation for product and performance issues.
• Co-develop and implement product support and equipment management processes with dealers and customers.
• Serve as a consultant to dealer and customer operations and executive teams on equipment strategy and performance.

What You Bring

Qualifications

• Strong emotional intelligence and cultural awareness.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize in a dynamic environment.
• Proven leadership in cross-functional or field-based roles.

Core Competencies & Skills

Customer Focus

• Anticipates and exceeds customer expectations.
• Recovers from service failures in a way that enhances customer trust.
• Measures satisfaction and implements service improvements.

Service Excellence

• Delivers proactive high-quality service.
• Resolves complex customer issues.
• Coaches others on service delivery best practices.

Collaboration

• Promotes a culture of information sharing and teamwork.
• Drives organizational change to support collaboration.

Consulting

• Leads multiple consulting engagements.
• Identifies and evaluates alternative solutions with clients.
• Manages all phases of consulting relationships.

Decision Making & Critical Thinking

• Analyzes complex data and synthesizes insights.
• Advises others on decision-making frameworks.
• Uses consultative and consensus-based approaches.

Effective Communication

• Communicates clearly across all levels of the organization.
• Uses empathy and assertiveness to influence outcomes.
• Tailors messaging to diverse audiences.

Problem Solving

• Leads cross-functional problem-solving efforts.
• Applies diverse techniques to resolve operational challenges.
• Develops sustainable solutions to high-impact issues.

Relationship Management

• Builds and maintains strategic partnerships.
• Coaches others in client engagement and satisfaction.
• Aligns business objectives with client needs.

Technical Excellence

• Provides expert-level technical guidance.
• Mentors others in developing technical solutions.
• Delivers effective solutions to complex technical challenges.

Field Support

• Experienced in post-sales support and field operations.
• Implements remote support capabilities.
• Monitors and reports on product performance trends.

Additional Information:

• Relocation is not available.
• Sponsorship is not available at this time
• 50-75% Travel is required
• This position is located in Tucson Az

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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