Service Desk Technician
Service Desk Technician
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what were building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment.
Who We Want
The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting technical support workstation support and system set-up. Internal users of our systems will look to you for various issue resolutions including email and desktop software support printer troubleshooting and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally.
What Youll Do
- Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets.
- Collects additional details and provides basic troubleshooting steps per documentation.
- Display ability to troubleshoot known issues with minimal guidance.
- Engage various teams throughout the organization with a service mindset focusing on ensuring the end-user satisfaction.
- Escalates any issues that he/she is unable to resolve within reasonable time or due to lack of knowledge access or understanding of the issue to senior team members.
- Handles administrative IT projects not requiring knowledge of infrastructure. Assists senior team members with projects and tickets as assigned.
- Take an analytical approach to troubleshooting hardware software and network issue
- Manages imaging and configuring computers with training.
- Ability to work with a degree of independence within provided guidelines and documentation process.
- Research issues and eliminate irrelevance with guidance from senior team members.
- Provide continuous communication to the team of problems and issues to ensure the quality user experience.
- Other assigned duties as needed to include assistance in the case of high priority incidents.
Qualifications
- A high school diploma/GED equivalent
- 3 years Customer Service experience preferably with 1 year training experience.
The Perks of Working With Us
- Take advantage of excellent benefits including medical dental vision life and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities team events happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Park your car for free on site plus covered parking and electric vehicle charging stations!
- Start your morning with free coffee!
- Work in the wonderful city of Columbus OH we are in a convenient location close to downtown and a bunch of great restaurants and breweries!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program.
- Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area we offer relocation packages.
Your Arrive Experience
When we say award-winning culture we mean it. Weve been recognized as a top workplace by Inc. Fast Company Fortune and earned Top Workplaces and Great Place to Work to name a few. We intend on topping many more of those lists in the years to come but were not in it for the trophies. Were committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrives walls including Women in Logistics Emerging Professionals Prisms Black Logistics Group Salute and Unidos.
Notice:
To ensure a safe and transparent interview process we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer please contact for verification.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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