Lead Operations Support Specialist
Lead Operations Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.
Responsibilities
Train new OSSs on patient care support such as exercises patient scheduling patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.
Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows and re-train OSSs as directed by the Clinic Director or District Director.
Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs.
Perform OSS duties in the clinic as needed
Assist in district or regional projects as needed
Qualifications
**You must be 18 years old to apply**
Minimum Education
Required:
High school diploma or GED
Preferred:
Associates degree in Health care or core sciences
Minimum Experience
Required:
2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
2 or more years in sports performance/training
Preferred:
Basic clinical assessment and differential diagnosis
Knowledge Skills and Abilities
Proficient in exercise form/instruction
Proficient in patient scheduling
Proficient in patient intake
Strong customer service skills and communication skills
Emerging problem-solving capabilities to address patient/customer and operational needs
Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
Coaches trains and mentors OSS I & IIs
Adaptable and agile to support key Operations initiatives
Virtual Employee
Location/Org Data : Dept Number
Required Experience:
Unclear Seniority
Employment Type
Full-Time
