Customer Support Executive
Customer Support Executive
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Job Description
Job Title: Customer Support Executive Logistics & Supply Chain
Location: Mohali
Job Summary:
We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics courier or supply chain roles. As a Customer Support Executive Logistics & Supply Chain you will manage customer queries coordinate with teams to ensure timely deliveries and support the backend flow of goods and services through effective communication and system-based tracking.
Key Responsibilities:
- Respond to inbound calls and assist customers with:
- Logistics bookings courier inquiries and house shifting support
- Pricing and quote details for courier and bulk logistics services
- Track shipments and provide real-time updates to clients
- Handle delivery issues returns and escalate delays when needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with logistics partners and internal teams to ensure smooth operations
- Assist in process improvements and suggest changes for better efficiency
Eligibility Criteria:
Experience Required:
- 6 Months to 3 years in:
- Customer support (voice process) for logistics or courier domains
- Supply chain or warehouse coordination roles
Education Qualification:
- Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics Supply Chain or Shipping)
- Freshers with internships in relevant domains may also be considered
Skills Required:
- Good communication skills in Hindi English and a regional language
- Basic understanding of logistics and supply chain processes
- Good typing speed (80 to 120 words in 120 seconds)
- Clear fluent speaking ability for voice screening
- Team player with a proactive attitude
Training and Support:
- 4-day structured training provided by company covering logistics and supply chain workflows.
- Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery.
Application Process:
Send your updated resume to or contact.
Required Experience:
Junior IC
Employment Type
Full-Time
