Business Service Representative Technical Assistance
Business Service Representative Technical Assistance
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Salary: $48000/year
Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Business Services Representative - Technical Assistance position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
Overall responsibility for building business relationships with current former and new employers and ensuring they are supported in navigating the CWDS system
Responsibilities
Interact with employers to support them in registering as new employers through PA Careerlink
Support employers in creating and updating a PA Careerlink Profile
Help employers build a new employer business folder
Contact and verify new PA Careerlink employers
Work with employers to ensure job postings are uploaded and complete
Assist customers with understanding the New Hire Reporting System
Support employers in applying for a Work Opportunity Tax Credit (WOTC)
Approve new and existing employer profiles and job postings
Review active employers and re-engage when job postings are not present
Create generate and submit job postings
Continually review business profiles
Record all employer contacts and services in CWDS and promote the PA Careerlink system
Provide technical support for employers to complete and update their profiles and job postings
Contact employers by phone or in person and attempt to schedule face-to-face meetings
Perform initial and follow-up client visits as necessary
Communicate with each CareerLink site when placements are validated and data entered into CWDS
Responsible for data tracking of every service provided and utilization of the state system of record CWDS as well as the team-wide reporting platform. Data capture is a daily responsibility.
Attend Chamber events and other economic gatherings as necessary to promote PA Careerlink Business Services
Follow up with the entire Business Service Team to ensure that client expectations are met
Meet performance criteria on a weekly monthly and annual basis
Assist employers with searching for candidates to meet hiring criteria
Record staff notes in the CWDS
Other opportunities as available
Qualifications
Customer service experience required
Technical support experience preferred
Must be knowledgeable of computer systems and data management
Must be computer literate with an emphasis on the PA Careerlink system through CWDS
A valid drivers license and clean driving record required
Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!
EDSI is a progressive forward-thinking family-owned company that is B Corp Certified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
