Senior Client Account Specialist
Senior Client Account Specialist
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$ 76900 - 110000
1 Vacancy
Job Description
Are you a strategic thinker with a passion for building strong client relationships and delivering exceptional service As a Senior Client Account Specialist youll be at the forefront of client successguiding key accounts solving complex challenges and collaborating across teams to drive results. If youre ready to take ownership of client partnerships and elevate their experience we want to hear from you.
This is an on-site role based out of our headquarters in Camarillo CA.
Who is Meissner
The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.
Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs therapies and vaccines. We develop manufacture supply and service advanced microfiltration products and single-use systems worldwide.
We know that when you are passionate about what you do its more than just a job.
Meissner is focused on the development of the whole individual and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow we grow.
How you will make an impact:
We are seeking a thoughtful and solutions-oriented Senior Client Account Specialist to deliver high-quality service and support to customers while helping improve internal processes and client outcomes. This elevated role goes beyond basic transactional service by requiring strong critical thinking analytical skills and cross-functional collaboration. The Senior Client Account Specialist serves as a problem-solver and liaison between customers and internal teams such as Sales Planning Operations and Product Management.
- Respond to customer inquiries with professionalism and precision using critical thinking to resolve complex issues.
- Analyze and troubleshoot customer problems identifying root causes and recommending sustainable solutions.
- Serve as a primary point of contact for assigned customer accounts developing trusted relationships.
- Escalate and coordinate resolution of issues with internal teams while maintaining strong customer communication.
- Enter data accurately into D365 ERP system and properly follow established SOPs.
- Process and confirm purchase orders into D365.
- Invoice sales orders in D365.
- Check inventory and notify Production Planning & Purchasing departments when unusual order quantities could potentially deplete stock.
- Track log and manage customer cases in CRM with thorough and accurate documentation.
- Determine applicability of quotes sales agreements and discounts. Perform research to identify the source of discrepancy.
- Advanced level of understanding of our products and structures.
- Identify recurring issues and share insights with management and relevant departments to improve processes.
- Support onboarding of new clients and ensure smooth transitions from Sales to Support.
- Create or contribute to knowledge base articles FAQs and internal training materials.
- Monitor customer satisfaction metrics and identify opportunities for service improvement.
- Participate in customer success initiatives feedback loops and product improvement discussions.
- Compute price discount and shipping charges.
- Confer with production sales shipping warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compile data and prepare various reports for management.
- Assist with training of new team members.
- Support team members with escalated issues involving customer accounts.
- Create reports utilizing Microsoft Excel with various data visualization techniques on topics such as clients open orders and opportunities for improvement.
This is an on-site role based out of our headquarters in Camarillo CA.
The skills and experience youll need:
- Bachelors degree in Business Communications Life Sciences Engineering or related field required.
- 7 years of experience in customer support client services or technical support role preferably in the life sciences medical device or pharma industry with order entry/ order processing experience including managing escalations and resolving complex issues.
- Strong critical thinking and problem-solving skills with a proactive mindset.
- Excellent communication skills both verbal and written with experience in translating technical concepts into clear customer language.
- Proficiency in Microsoft Office Suite (Excel Outlook Word)
- Proficiency with Microsoft Dynamics 365 Finance and Operation or equivalent ERP systems.
- Meticulous attention to detail required.
- Works independently and as part of a team with minimal work supervision.
- Strong people skills; interpersonal and relationship building skills.
- Strong focus to foster great customer experience.
- Comfortable with switching between various channels including telephone email and other forms of communication.
- Effective time management organization problem-solving skills.
- Read and comprehend instructions correspondence and memos; write correspondence and effectively present information in one-on-one and small group situations to customers clients and other employees of the organization in English.
- Manage multiple priorities and stay organized under pressure.
- Working cross-functionally in a fast-paced collaborative environment.
- Experience supporting technical or regulated products is a plus.
- Excellent follow-up skills with customers internal staff and management.
Dont meet every single requirement Apply anyway.
What we can offer you:
- Full Medical Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym Ultramodern Coffee Bars Free EV Charging Stations Employee Discounts
- 401k Profit Sharing 401k Advisory Services
- Employee Assistance Program
- Paid Time Off Paid Holidays Anniversary Holiday
Ready to make an impact Lets talk.
Meissner is proud to be an Equal Opportunity Employer.
US BASE PAY SCALE $76900 - $110000
The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicants experience.
Required Experience:
Senior IC
Employment Type
Full Time
