Customer Success Specialist (Financial services)

Nexpay is one of the fastest-growing fintech companies in the Baltics providing banking services for digital businesses. Since 2017 we have transacted 10bn.

With offices in Riga and Vilnius the team is rapidly growing and we are looking for Customer Success Specialists to join our Business Team in Riga. Working here you will be part of a dynamic mix of people with different backgrounds skills experiences and passionate minds.
As a Customer Success Specialist (Financial Services) you would be responsible for the customers journey within the Nexpay ecosystem with the emphasis on connecting the dots between the client sales team and the compliance team.

Become a part of Nexpay where every day is dynamic and transparency and ownership are valued. Join us and be a key player in our journey to success!

As a Customer Success Specialist in this role you will:

• Help customers move through the onboarding process and ongoing due diligence (ODD) in line with Nexpays customer service and onboarding procedures.

• Take part in evaluating the prospects business activity company structure and documentation during the onboarding and due diligence process.

• Recognize and assess company documents and corporate structures.

• Act as a key communication link between the Compliance team and customers ensuring clear and professional interaction with both internal and external senior stakeholders.

• Maintain and update the client database.

• Track and manage ongoing due diligence (ODD) deadlines proactively following up with clients and internal teams to ensure timely document submission and process completion.

• Support incoming client queries across multiple live support channels.

• Collaborate closely with Finance Account Managers and other internal teams to ensure smooth client onboarding and servicing.

• Ensure high attention to detail in document evaluation data entry and client communication to maintain compliance standards and avoid errors.

• Use internal tools such as Google Drive Excel Word to manage information workflows and collaboration.

What were looking for:

• 1 year of experience in communications marketing sales account management or customer success

• Passion for providing the best client experience

• Ability to work with sensitive complex clients data

• Analytical and process-oriented mindset

• High attention to detail

• Ability to work effectively across multiple departments in a deadline-driven environment

• Excellent written communication skills and ability to convey complex information in a clear understandable way

• Excellent written and verbal communication skills in English. Other languages are seen as an advantage.

• Previous experience in the Fintech sector would be an advantage.

We Offer:

• Gross salary of 1460-1600 EUR per month based on qualifications and experience KPI bonus system

• Private health insurance after the probationary period

• Hybrid work model

• Training budget for up to 2000 Eur

• More days off: 2 additional sick-days and 2 additional wellness days paid by company

• Opportunity for personal & professional growth while creating a globally relevant company in the fintech market

• Free delicious snacks coffee tea & fruits in the office with a view of the Riga city skyline.

Only selected candidates will be contacted by our HR team.

If you would like to see more about our office life & culture we invite you to check our LinkedIn page: you did not find a suitable position among current job openings please send your resume to for future opportunities at Nexpay.

Important information: by submitting your CV and other personal data you consent that Nexpay UAB (algirio g. 90-100 Vilnius) would process your personal data in regards to recruitment process. You can revoke your consent by contacting .