Sales Operations Manager
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Join a high-impact team that powers sales growth and delivers a seamless customer experience. As the Sales Operations Manager (LTO) youll lead end-to-end sales operationsfrom lead intake through order fulfillmentdriving efficiency accountability and results through process optimization automation and performance management.
What Youll Do:
- Leadership & Team Development
- Lead coach and inspire a high-performing team with clear accountability and professional growth.
- Train staff on tools and best practices to ensure process adoption and operational excellence.
- Foster a culture of ownership transparency and continuous improvement.
- Sales Performance & Operational Excellence
- Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time.
- Design and implement dashboards KPIs and scorecards to track performance and uncover insights.
- Leverage automation and process improvements to streamline workflows and reduce errors.
- Cross-Functional Collaboration
- Partner with Sales Finance BTS and Enablement teams to align goals and deliver exceptional service.
- Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies.
- Systems & Data Management
- Manage CRM and internal tools (Salesforce Miro Asana etc.) ensuring seamless integration and optimal performance.
- Support financial operations with data-driven insights and accurate revenue reporting.
What you Bring:
- 5 years of leadership experience in sales operations customer success or revenue enablement.
- Strong coaching and accountability skills with a proven ability to lead in fast-paced hybrid environments.
- Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana.
- Strong analytical mindset and experience using data to drive decisions and process improvement.
- Bachelors degree preferred.
What Success Looks Like:
- High team engagement and performance measured by internal survey results and conversion KPIs.
- Faster lead-to-order response times improved quoting accuracy and increased conversion rates.
- Effective change management and system improvements that scale with the business.
- Clear alignment between operational execution and sales goals.
$70000 - $95000 a year
The annual base salary range for this position is based on the candidates experience qualifications and skill set. The position is also eligible for an annual discretionary additionCoates Group offers a comprehensive benefits package including medical dental and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
