Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative
Basingstoke
6 month initial FTC
Full-time
Competitive benefits full training
Are you passionate about delivering brilliant customer service Looking for a role where youll be supported trained and given opportunities to grow
Were hiring Customer Service Representatives to join our friendly collaborative team in Basingstoke. Whether youre just starting out or bringing previous contact centre or financial services experience this is your chance to make a real impact in a global company with people-first values.
We offer flexible working patterns full training and a great team environment plus the opportunity to learn about the fast-moving world of financial technology.
What youll be doing:
As a key point of contact for our customers youll be helping people understand their financial products and navigate our online platforms with ease. Youll deliver exceptional service across both phone and live web chat channels always with professionalism and a personal touch.
Day to day youll:
- Handle inbound customer calls with care accuracy and empathy
- Manage live web chat conversations to help resolve customer queries
- Guide users through their financial accounts and online services
- Record and manage customer interactions in line with service levels
- Suggest improvements to enhance the customer experience
- Attend regular training and coaching sessions to grow your knowledge
- Work closely with your teammates and team leaders to meet shared goals
Youll be supported with a full induction and training programme and well give you everything you need to succeed.
What were looking for:
This is a people-focused role thats perfect for someone whos confident friendly and eager to make a difference for customers.
Youll need:
- A passion for great customer service
- Strong verbal and written communication skills
- A high level of attention to detail
- Confidence using phones chat tools and computer systems
- The ability to multitask in a fast-paced environment
- Previous experience in a customer-facing or contact centre role (preferred)
- Financial services experience is helpful but not essential
Why join FNZ
At FNZ were transforming the way the world manages wealth and that starts with our people. Youll join a global fintech business with a welcoming supportive culture and real career progression.
Heres what you can expect:
- Flexible shift options within our contact centre opening hours (MonFri 8am9pm Sat 8am6pm)
- Opportunities for career development and progression into other teams
- A structured training programme and dedicated support
- Competitive salary and benefits package
- A modern inclusive working environment
- The chance to join a growing global business with purpose
Ready to make a difference with every customer interaction
Apply today to become a Customer Service Representative at FNZ and build a career that works for you.
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About FNZ
FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.
We created wealths growth platform to help. We provide a global end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12000 wealth managers with US$1.7 trillion in assets under administration (AUA).
Together with our customers we help over 26 million people from all wealth segments to invest in their future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
