Customer Experience Specialist

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Experience Specialist to join the Customer Service Team based in Canberra. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.

Being the face of BlueScope you will ensure all our customers receive exceptional service. Youll be joining a supportive fast paced customer focused team renowned for their high performance.  

This is a Monday to Friday position offering flexibility for work/life balance access to our Employee Assistance Program and ongoing training and development opportunities. 

What Will You Do

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. You will take ownership of the end-to-end order management process while building and nurturing strong relationships with key customers ensuring their needs are met with efficiency accuracy and a high level of service.  In addition to general sales and customer service duties youll be responsible for the following:

• interacting with our customers face to face as well as managing online quotes and customer queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications special packaging and delivery timetable
• continuously look at new ways of improving the customer experience

More About You

As an experienced customer service professional with exposure to managing client accounts you will bring:

• strong commitment to providing and fostering an exceptional customer experience
• superior attention to detail with the ability to resolve issues and identify solutions
• intermediate to advanced skills of MS Office including MS Excel
• excellent communication and relationship building skills
• a passion for sales building design and/or architecture
• a team player who thrives in a collaborative energetic and enthusiastic environment

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

• Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
• Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future. 

Come and discover us at us creating strength for the future.

Applications close 17 July 2025.

Remote Work :

No

Employment Type :

Full-time