Application Support Agent Junior (3 Months Contract)
Application Support Agent Junior (3 Months Contract)
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Job Description
Are you ready to discover the role of an Application Support Agent Junior in Netcompany
As an Application Support Agent Junior you will:
- Provide individual support including:
- Remote assistance via phone and the ServiceNow platform
- On-site support (potentially in collaboration with pensioner associations) to assist users in configuring authentication methods such as the EU Login application security keys and e-ID - Log and follow up on incidents using the ServiceNow ticketing system
- Guide users through technical issues and escalate complex cases to the appropriate teams when necessary
- Conduct hands-on training sessions in both French and English for groups of up to 20 participants and offer personalized follow-up support upon request
- Organize and deliver webinars to guide pensioners through the process of setting up and using new authentication methods
Qualifications :
What would make you a fit for the role:
- Excellent verbal and written communication skills in French and English
- Patient and empathetic particularly when assisting users with low digital literacy
- Strong active listening skills to address user concerns effectively
- Familiarity with authentication tools (e.g. mobile apps security keys e-ID)
- Experience with ticketing systems ideally ServiceNow (a plus)
- Ability to deliver clear structured training sessions and webinars
- Being comfortable supporting elderly users with varying levels of technical ability
- Team-oriented adaptable and collaborative in international multicultural settings
Additional Information :
Being a part of the Netcompany-ntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany - Intrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LI-MA1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
