Application Support Agent
Application Support Agent
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Job Description
Are you ready to discover the role of an Application Support Agent in Netcompany
As an Application Support Agent you will
- Handle and triage support tickets in ServiceNow.
- Provide first-line support and escalate complex issues as needed.
- Communicate clearly with users and ensure timely updates.
- Update support documentation and gather user feedback.
- Log issues and solutions in the knowledge base.
- Collaborate with support teams developers QA and analysts.
- Assist in managing urgent or high-impact incidents.
Qualifications :
What would make you a fit for the role:
- Bachelor degree in IT Computer Science or equivalent experience
- Up to 2 years in IT support or helpdesk roles
- Familiarity with ServiceNow or similar tools (a plus)
- Basic knowledge of IT support and troubleshooting
- Good communication and teamwork skills
- Comfortable with MS Office; knowledge of JIRA/Confluence is a plus
- Eager to learn and grow in a collaborative environment
- Able to work in a multicultural international context
Additional Information :
Being a part of the Netcompany team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LI-MA1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
