Know Your Customer Operations - Executive Director
Know Your Customer Operations - Executive Director
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Job Description
North America Wholesale Know Your Cusomter (KYC) Operations (WKO) is searching for an exceptional leader to manage the KYC middle office and production teams supporting Markets & Platform Sales. As an Executive Director on the KYC leadership team you will lead a team who is integral to client engagement and the fulfillment of AML/KYC requirements for both new client onboarding and periodic renewals working closely with clients and sales partners in the Markets & Platform Sales business. You will act as a dynamic leader who can build strong stakeholder relationships efficiently manage a diverse workload with clear transparency and communicate complex KYC requirements and process needs effectively. The ideal candidate will also be skilled in building a top-tier client service team ensuring excellence in all operational aspects.
Job Responsibilities:
- Ensure timely periodic renewal and onboarding of new clients delivering a seamless client experience
- Develop and execute strategies for process re-engineering and transformation within the KYC function
- Cultivate strong relationships with business partners desk heads compliance teams and other stakeholders to enhance collaboration and support
- Analyze current KYC processes to identify inefficiencies and implement improvements to enhance productivity and quality
- Foster sustainable KYC practitioner skills at the leadership level instilling habits that emphasize attention to detail and operational excellence
- Coach and elevate the existing team to new heights attract and retain top talent to strengthen the team and support robust performance management practices
- Employ a data-driven approach with a relentless focus on improving key performance indicators related to quality timeliness and client service
- Spearhead special projects including remediation efforts and others as directed by regulators internal audits and other authorities
Required qualifications skills and capabilities:
- Strong client focus and interpersonal leadership partnership and influencing skills
- Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff
- Ability to interpret and apply regulatory and compliance policies and procedures when establishing guidelines metrics and processes
- Ability to engineer and enhance operational processes
Preferred qualifications skills and capabilities:
- Strong understanding of markets products and how it effects AML and KYC considerations
- Significant experiencein securities operations compliance audit or management experience preferably in Corporate & Investment Banking
- BS/BA Degree; MBA or other graduate degree is a plus
- 10 years relevant experience in AML/KYC operations management
Required Experience:
Director
Employment Type
Full-Time
