Front Desk Supervisor
Front Desk Supervisor
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Basic requirements:
- Minimum1 year experience as a hotel front desk agent
- Minimum 1 year supervisory experience
- Must be able to work any shift (AM PM or Overnight)
- Must be able to work on weekends and holidays
- Mustspeak fluent English
- Must be proficient in Microsoft Word and Excel
- Ability to speak other languages is a plus
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Compensation
The pay range for this position is $26 - $28 per hour and is based on applicable and specialized experience and location.
At the Embassy Suites San Francisco Airport we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to Make A Difference in our guest lives while they are staying with us.
What will I be doing
As a Front Desk Supervisor you report to the Director of Operations and your main roles and responsibilities areessentially specific to the following:
- Oversee and manage the front desk operations by completinga checklist of important daily tasks determining room/rate availability and makedecisions in the best interest of the hotel
- Authorize revenue allowance to remedy guest problems
- Provide excellent guest service guidance and leadership to ensure consistent customer service
- Assign and instruct team members in details of daily tasks
- Monitor lobby traffic to make staffing adjustment accordingly
- Resolve customer complaints by conducting a thorough research of the situation
- Empower team members to Make It Right
- Train supervise coach & counsel team members
- Monitor staff performance and make recommendations for all training related issues to address inconsistencies
- Prepare and conduct daily pre-shifts to communicate important informationwith all staff to provide excellent guest service in accordance to Hilton standards
- Promote and enroll guests into Honors program
- Achieve specific monthly goals
- Perform other duties as assigned by Director or Assistant Director or Front Office Manager
- Complete daily checklists of duties to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
- Pre Register all VIPs and Hilton Honors Reservations so that the rooms may be inspected and at the same time to ensure amenities are delivered to the correct rooms.
- Transmit daily HHonors and airline bonus mileage accounts.
- Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
- Operation of office equipment such as facsimile and photocopier as needed.
- Respond promptly to guest requests for a supervisor of manager.
Required Experience:
Manager
Employment Type
Full-Time
