Eligibility Technician 3 (PCN 068378M)
Eligibility Technician 3 (PCN 068378M)
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Job Description
Job Description
Effective July 1 2025 the wage for this position increased by 3%.
The wage listed in this job posting reflects the increase.
This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.
Join the Department of Health!Were thrilled to welcome you!Weve made our application process more accessible than ever.Please take a look at our job announcement below.If you can see yourself in this role apply nowyour next opportunity awaits.This position is open to Alaskan Residents only.Are you someone who enjoys taking on challenges with rewards
If so we invite you to join one of our dynamic teams at the Division of Public Assistance.
Working with us offers a unique ever-changing experience that is both challenging and rewarding. We aim to develop a more modern and adaptable system that can better serve the people of Alaska.
We invite you to watch our Welcome to DPA video here:You Will Be Doing:
As the Eligibility Technician 3 on the Kenai Public Assistance Field Team you will act as a lead worker within the Kenai office guiding and training staff ensuring accuracy in eligibility determination maintaining professionalism in client interactions and handling various tasks. These tasks include managing caseloads interpreting policies and providing training and assistance to eligibility workers and supervisors.
Mission and Values/Culture:
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural geographic and economic diversity.
We are responsible managers of the public programs entrusted to us. We strive to achieve success by continually improving our processes.
Benefits of Joining Our Team:
The Division of Public Assistance is committed to developing and sustaining a high-quality workforce by providing staff training and promoting career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies that will assist you in achieving your future career goals. We believe you can advance and take on roles within the Policy Administrative and Leadership teams at our agency.
We provide a competitive benefit package flexible work schedules and job stability.
The Working Environment You Can Expect:
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is in our Kenai office located at 11213 Kenai Spur Hwy Kenai AK 99611.
Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:- Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
- Flexibility: Is open to change and new information; rapidly adapts to new information changing conditions or unexpected obstacles
- Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
- Written Communication: Writes in a clear concise organized and convincing manner for the intended audience.
To view the general description and example of duties for this job class please go to the following link and search forEligibility Technician 3: QualificationsOne year of experience as an Eligibility Technician 2 with the State of Alaska or the equivalent with another employer;
OR
One year performing similar work that developed knowledge and skills in applying program requirements to diverse situations conducting interviews and gathering information in order to obtain and verify information while working with client customers in stressful situations.
Substitution:
Post-secondary education in such fields as sociology social work psychology counseling human services vocational rehabilitation developmental disabilities behavioral sciences business public administration or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours 1 month).Additional Required Information
At the time of the interview please provide the following:
- Three (3) professional references whom we may contact by phone are required. One (1) of these references must be your current or most recent supervisor if not already provided in the application.
- Current performance evaluation if available.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.
Please read the information below carefully. This applies to your application submission.EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application If you have not obtained a degree please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university it may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.The omission of the required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application please provide the employers name job title employment dates and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.If you have currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.Noting see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll-free) or (907) 465- 4095.If you choose to be contacted by emailplease ensure that your email address is correct on your application and that your spam filter will permit emails from the domain.For information on allowing emails from the domains visit the Lost Password Help page at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations auxiliary aids or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to
For assistance with applying for a password please visit InformationFor specific information about the position feel free to contact the hiring manager at:Name/Title:Linzey White/ Eligibility Office Manager 2Required Experience:
IC
Employment Type
Full-Time
Key Skills
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