Senior Client Service Executive
Senior Client Service Executive
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Salary Not Disclosed
1 Vacancy
Job Description
Company Details
With over 35 years of proven expertise in the workers compensation industry Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide Key Risk focuses on delivering products and services within specialized verticals to reduce workers compensation exposures and deliver industry-leading results.
All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation whose insurance company subsidiaries are rated A (Superior) Financial Size Category XV by A.M. Best Company and A (Strong) by S&P.
Responsibilities
The Client Service Executive role focuses on the overall client experience at Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources this role is responsible for aligning services to meet the needs of both new and existing accounts. This position includes daily account management tasks focused on ensuring seamless and continuous support.
Key Functions will include but not be limited to:
Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.
Principle Responsibilities
- Client Onboarding/Service Plan Management
- Welcome Call / Orientation schedule and conduct meaningful orientations with new policyholders
- Provide claim reporting information and service plan for policy term
- Introduction and training on the Client Portal
- Support renewal preparation through action items identified in the service plan
- Account Management Responsibilities
- Liaison with clients claim representative(s)
- Provide claim reviews in alignment with insured service plan
- Ensure panels are up-to-date (where applicable)
- Manage telemedicine utilization
- Promotes Transitional Duty programs
- Assist with development and promotion of safety and training resources
- Building and maintaining relationships with agency partners
- Provide technical and business management support to Key Risk clients
- Virtual training and support
- Evaluate client progress to ensure expectations are being met.
OPEN TO REMOTE AND/OR HYBRID
Qualifications
- BA/BS Degree
- Proficient in Microsoft office applications
- Workers Compensation claims adjusting experience required
- Detail orientated and committed to accuracy with a strong sense of urgency and ability to prioritize needs
- Effective interpersonal and communication skills across various audiences
- Demonstrated adaptability analytical thinking and decision-making skills
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
Senior IC
Employment Type
Unclear
