EOI - Customer Service Officer (4200.01)
EOI - Customer Service Officer (4200.01)
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Job Description
Internal Expression of Interest (EOI)
Applications Close: 11:59 pm Sunday 06 July 2025
Group: City Welcome
Network: Community And Economic Development
Location:Council Centre - Customer Service Area.
Employment status: Casual (0.4FTE) - 2 days a week for three months.
Classification: Municipal Officer Level 1A - Multiple roles available.
Agreement: Hobart City Council Enterprise Agreement 2021
Salary range: $38.08 per hour (Inclusive of 20% casual loading) 13.5% superannuation.
About the role
This role contributes to the success of the City by working as the first point of contact between the general public and Council the role assists clients with queries and payments both face-to-face and over the phone. It provides general administrative assistance within the Group.
Role accountabilities include:
- Provide high quality customer service and represent the Council in a positive andprofessional manner.
- Provide assistance to customers with queries such as but not limited to development appraisal animal management and residential parking.
- Process payments for a variety of Council activities such as but not limited to rates and parking infringements and maintain accuracy in cash handling
Learn more about the role in the position description:Customer Service Officer Position Description
About you
Do you love talking to people and solving their problems
If you have extensive customer service experience and are looking for two days work.
Then we have the perfect job for you with the following qualifications and experience.
- Certificate IV or higher in Front Line Management Business/Administration or similar working experience.
- Registration to Work with Vulnerable People.
How to apply
If you require any further information specific to this role please contact Kathryn Oates Customer Experience Leader on0or email
All applications must be made in the online portal and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application please email details of the issue to . Please note that we do not accept applications after the position has closed so if you have issues submitting your application please contact us prior to the closing time.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your resume qualification/s and your Driver Licence ready to attach at the end of your application.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled based on how well the successful candidate meets the requirements of the position.
Learn more about the selection process on our website.
Required Experience:
Unclear Seniority
Employment Type
Gig
