Norwegian/German/Dutch-Speaking Customer support
Norwegian/German/Dutch-Speaking Customer support
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Job Description
Customer Support Agent (Norwegian German or Dutch-Speaking)
Location: Riga Latvia
Work Model: On-site (Hybrid option after 3 months based on performance)
Employment Type: Full-time
About the Role
Are you passionate about delivering outstanding customer service Join our fast-paced support team for a leading payment platform where your communication skills and problem-solving mindset will make a real difference. Were looking for a motivated Customer Support Agent to handle customer inquiries across phone chat and email channels ensuring a seamless and positive experience.
What Youll Do
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Handle customer inquiries via phone chat and email providing prompt and helpful solutions
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Log case resolutions accurately in the contact centre system
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Ensure timely resolution of all cases within the designated lifecycle
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Escalate high-priority issues as needed in accordance with client protocols
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Collaborate effectively with your team and internal departments
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Maintain high-quality standards in customer interactions
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Adhere to your assigned work schedule and start your shifts on time
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Meet key performance targets including response time resolution rate and handling time
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Participate in training sessions and contribute to continuous service improvement
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Take on ad hoc tasks aimed at enhancing customer satisfaction or personal KPIs
What Were Looking For
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Proficiency in Norwegian German or Dutch (B2) and English (C1)both written and spoken
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Prior experience in a customer support or outsourcing environment is a plus
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EU citizenship or valid work permit for Latvia
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Willingness to relocate to Riga or already living in Latvia
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Strong typing skills (50 wpm with 90% accuracy) and computer literacy
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Friendly positive and self-motivated with a team-oriented attitude
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Customer-focused mindset with excellent problem-solving abilities
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Flexibility to work shifts and adapt to changing priorities
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Ability to pass a background check
What We Offer
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Paid initial training and continuous professional development
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40-hour workweek within operating hours: 07:30 AM 12:30 AM Monday to Sunday
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Relocation support: flight and one-month accommodation covered
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Hybrid work option after 3 months based on performance
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Modern and welcoming workplace environment
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Opportunities for career growth and skills development
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Regular team-building activities and employee engagement events
Benefits
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Comprehensive health insurance
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Access to over 5000 online courses and certifications with a focus on tech and soft skills
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Competitive salary and role-based allowances
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4 weeks of paid vacation per year
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Supportive inclusive workplace culture with wellness initiatives and celebrations
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Work-from-home flexibility for late shifts ending after 9 PM
If youre ready to grow your career in a dynamic and supportive environment apply now and take your customer service skills to the next level!
For any questions about this position email
- Comprehensive health insurance
- Access to over 5000 online courses and certifications with a focus on tech and soft skills
- Competitive salary and role-based allowances
- 4 weeks of paid vacation per year
- Supportive inclusive workplace culture with wellness initiatives and celebrations
- Work-from-home flexibility for late shifts ending after 9 PM
Employment Type
Full Time
