Senior Assistant Vice President
Senior Assistant Vice President
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
- Operational Assessment and Strategy:
- Evaluate client operations systems and workflows to identify opportunities for transformation.
- Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives.
- Process Redesign and Continuous Improvement:
- Lead end-to-end process redesign initiatives to streamline operations eliminate inefficiencies and improve service delivery.
- Foster a culture of continuous improvement by implementing frameworks such as Lean Six Sigma or Kaizen.
- Digital Innovation and Automation:
- Identify and implement digital tools platforms and technologies to enhance operational effectiveness.
- Drive automation initiatives using RPA (Robotic Process Automation) AI/ GenAI ML and other emerging technologies to reduce manual efforts increase accuracy streamlining and improving end-customer/consumer experience.
- Work closely with extended EXL teams developers and owners of proprietary digital products to implement solutions
- Data-Driven Insights:
- Utilize advanced analytics data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives.
- Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks
- Stakeholder Engagement Project Management and Change Management:
- Work closely with client leadership EXL cross-functional teams deliver on goals and ensure smooth execution.
- Create project plans progress reports and lead governance of transformation projects
- Champion change management processes to drive adoption and ensure alignment across teams.
- Develop and monitor KPIs to measure transformation impact and ensure sustainable results.
- Thought Leadership and Innovation:
- Stay updated on industry trends best practices and emerging technologies to continuously refine transformation strategies.
- Act as a trusted advisor to clients providing insights on evolving market demands and opportunities for innovation.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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