Process Associate - DevOps - English

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

We are inviting applications for the role of Process Associate Customer Service - DevOps

In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product Application Spam Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality speed emotional intelligence and accuracy. Will review apps 3rd party apps against platform guidelines enforce policies on non-compliant apps and evaluate appeals from developers.
Investigate review and resolve issues that are identified through such as requests for App reviews 3rd party App reviews Pages Reviews appeals Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:
Good interpersonal skills verbal and written communication skills and most importantly empathy
Active user of Internet various applications 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail work ethic high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious agile and creative operating in a fast-paced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews Testing & Building test cases is an added responsibility
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Diploma or above experience in technical background or other work experience which involves analytical skills will be beneficial
This position is required to work on weekend shift (Sat & Sun) on a rotational basis based on the schedule and business requirement

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.