Webmaster Support Coordinator
Webmaster Support Coordinator
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Job Description
Enable seamless online experiences for customers by providing specialist and administrative support that proactively avoids potential issues minimises delays responds to store and customer requests and processes transactional updates.
Key Responsibilities:
- Provide support to customers and team members with escalated complex transactional issues.
- Identify potential processing issues that present a risk to meeting customer expectations and escalate these to relevant stakeholders for action as required.
- Reconcile investigate and resolve issues relating to online transaction payment discrepancies or stock integrity as required
- Manage processes that expedite web order fulfilment to meet customer expectations including collecting relevant order and lead time information distributing proactive order updates to customers as specified and supporting the maintenance of online advertised product lead times
- Process settlements and refunds to customers for online transactions in a timely and accurate manner
- Proactive orchestration of web orders to meet promised lead times and reduce customer friction.
- Support the processing and reconciling affiliate agency and drop ship orders as required
- Process and manage online orders(including drop ship agency eBay affiliate) returns disputes transfers supplier claims and maintain receipted stock availability to ensure accurate stock records
- Facilitate repairs and replacements for online orders ensuring timely fair and compliant customer resolutions and timely refunds to customers where required.
Qualifications :
- Frontline customer service
- Retail instore sales or administration
- Microsoft Office suite
Additional Information :
To Apply
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
