Call Center Agent
Call Center Agent
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Job Description
Join Seronda Networks as a Call Center Agent!
About Us: At Seronda Networks we offer more than just cutting-edge solutions; we provide a thriving environment for professional growth collaboration with a passionate team and recognition of your contributions. Join us as we transform ideas into realities and build an exciting future together.
Location: Saint Louis Missouri (On-site Must work from the office)
Working Hours: Monday to Friday
Salary Range: $41200 - $44780 per year
Work Type: In-person (strictly on-site)
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this pivotal role you will serve as the primary point of contact for our customers providing exceptional support and solutions to their inquiries. Your ability to communicate effectively and empathize with customers will be crucial in ensuring satisfaction and fostering a positive experience.
Responsibilities:
- Provide exceptional customer service across multiple channels including phone email and live chat.
- Respond to customer inquiries promptly and accurately while maintaining a positive attitude.
- Troubleshoot and resolve issues by gathering relevant information from customers.
- Document customer interactions and maintain detailed records of conversations in our CRM system.
- Meet and exceed performance metrics and targets set by the management team.
- Collaborate with team members to share knowledge and improve service delivery.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or related field preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and manage time effectively.
- Familiarity with CRM systems and Microsoft Office Suite is preferred.
Benefits:
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and holidays.
- Professional development and ongoing training opportunities.
- Supportive and inclusive work environment.
If youre ready to be the welcoming face of Seronda Networks and provide exceptional service apply now to join our team as a Call Center Agent!
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Note On-campus work in Houston TX
Required Experience:
Unclear Seniority
Employment Type
Full-Time
