Senior Practice Assistant- Center for Infertility and Reproductive Surgery/ IVF (8 AM to 4:30 PM, M-F)
Senior Practice Assistant- Center for Infertility and Reproductive Surgery/ IVF (8 AM to 4:30 PM, M-F)
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits including scheduling check-in check-out duties (performs all duties of the other levels at highest proficiency level). Job duties may change day to day. This position does not require direct patient care.Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make new and established patient appointments and maintain appointment records. Assist callers with routine inquiries and appointment troubleshooting questions. Process patient billing forms and scan documents to patient medical record/LMR.
-Acts as Super User for scheduling registration and billing systems provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.
-Provides functional guidance to Office and Practice Assistants.
-In conjunction with Supervisor oversees daily activities of practice staff.
-May be required to accept co-payments and self-payments. Appropriately handle screens and/or takes messages related to prior authorizations provider questions prescription refills and test results.
- At any given time may be asked to cover and train in other areas of the clinic including front desk IVF procedure unit or other Ambulatory OBGYN clinics.
- The senior practice assistant will also be responsible for ordering office supplies.
- The senior practice assistant may be asked to cover the front desk new patient coordination donor egg program coordination or work on various clinic projects and record keeping.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
office experience 3-5 years required
Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
- Will be asked to train future employees
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Employment Type
Full-Time
