Customer Success Representative
Customer Success Representative
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Job Description
This position is required to be on-site.
Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purpose Feeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: safety inclusion integrity and results. When we say we care we mean it. Were creating an inclusive workplace where everyone feels safe has a sense of belonging trusts one another and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien providing full-acre solutions through our network of trusted crop consultants at more than 2000 locations in North America South America and Australia. For more than 150 years we have been helping growers achieve the highest yields with the most sustainable solutions possible offering a wide selection of products including our proprietary brands: Loveland Products Inc.; ProvenSeed and Dyna-GroSeed; as well as financial custom application and precision ag services.
Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
This position reports to the Manager of Sustainable Ag Customer Success and is responsible for cultivating strong relationships with customers and internal resources to drive success for Nutrien Ag Solutions Sustainable Ag programs. In this role you will work with crop consultants farmers and other stakeholders to collect data support enrollment and project management across all projects to perform the following duties:
What will you do:
- Provide FarmSmart Program support to internal and external customers.
- Build and maintain rapport with customers and fellow employees.
- Monitor and drive progress through all stages of a FarmSmart program including reminders and follow-ups.
- Provide technology support including but not limited to training website navigation data entry issue escalation and collecting feedback.
- Lead and perform all job duties the Nutrien Way engaging in corporate policies programs and practices including Safety Health and Environment regulations and standards to bring our Culture of Care to life.
- Perform other related duties as required.
What will you bring:
- High School Diploma.
- 5 years of related customer service or customer success experience.
- Agronomy experience is required.
- Advanced proficiency in PowerPoint Excel SharePoint Microsoft Outlook and other related applications.
- Strong organizational analytical and problem-solving skills.
- Ability to effectively complete complex tasks and prioritize work to meet established deadlines with minimal direction.
- Works well independently is proactive and able to think quickly and manage multiple priorities within a fast-paced organization.
- Proven ability of effective written and verbal communication skills.
- Organized accountable and able to meet deadlines.
- Flexible to adapt to change and addresses issues quickly and professionally.
- Please note that if the selected candidate is within a commutable distance to the Calgary or Saskatoon offices they are required in-office and a desk will be assigned for regular use. Telecommute options will be optional should inclement weather cause a safety concern.
Ready to make an impact with us Apply today!
The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be must meet minimum age requirements as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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Required Experience:
Unclear Seniority
Employment Type
Full Time
