Training Coordinator
Training Coordinator
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Job Description
Description
NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.
We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are an NINE year Top Workplace award winner! Watch our Join the Team video and be part of the #1 Notice/Lien Service in the country!
Job Summary: The Training Coordinator is responsible for ensuring the operational staff are properly trained have necessary tools and resources needed to successfully complete training and are following established procedures.
Essential Responsibilities:
- Responsible for Administrative Assistant and Account Coordinator operational training
- Participate in creation of guides update SOPs and implement new processes with Training Lead
- Assess employee progress identifying training gaps and escalating to the Training Lead as needed.
- Review and assess employee process errors and identify process/training improvement actions needed
- Other duties as assigned
Competencies
- Communicate and collaborate effectively with colleagues
- Ability to meet strict deadlines
- Analytical and problem-solving skills
- Detail-oriented
- Ability to multi-task & prioritize in a fast-paced environment
- Strong verbal and written communication skills.
- Self-starter
Education experience certifications
- Associates degree; Bachelors degree preferred.
- 3 plus years of experience as an NCS Credit Account Coordinator or equivalent education and professional experience
Physical and mental demands
- Ability to communicate effectively in person via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Required Experience:
IC
Employment Type
Full-Time
