CRM Support Specialist
CRM Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
CRM Support Specialist
Location(s): Jacksonville FL
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those who embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to reach out and apply to our welcoming and inclusive environment.
SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability integrity and innovation to name a few. We are a fast-paced environment that promotes flexibility authenticity and offers a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.
Salentica is a division of SS&C Technologies a world-leading provider of innovative integrated CRM solutions for Wealth Management firms. We offer a range of scalable cloud-based solutions that enable our customers to achieve unprecedented levels of integration with products like Salentica Elements on the Salesforce Lightning Platform and Salentica Engage on the Microsoft Dynamics Platform.
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
Your Future: 401 (k) Matching Program Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
Training: Hands-On Team-Customized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Provide business and technical support for our customers and internal staff on Salentica Elements/Engage. Manage support incidents using our in-house software and processes to exceed client expectations and service level agreements
- Escalate product issues with the development team account managers and external support as needed
- Acquire and maintain ongoing knowledge and expertise of Salentica Elements and the Salesforce Lightning Platform
- Facilitate the creation of knowledge base articles for internal and external consumption
- Provide guidance and expertise to clients on industry best practices
What You Will Bring:
- Experience with Salesforce Lightning or Microsoft Dynamics is highly desired
- Post-secondary degree/diploma in an IT or related field required
- Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
- Outstanding customer service skills; oral written communication organization and time management
- Self-motivator; able to grasp concepts quickly with minimal supervision take ownership of problems and follow them through to completion
- Experience in a structured technical support environment preferred
- Salesforce/Microsoft Certification and/or Wealth Management experience is an asset but not required
- 2-3 years experience in a structured technical support environment preferred.
- Proven ability in working in a fast-paced customer service/support environment
- Ambition and self-motivation
- Detail-oriented and able to resolve issues for clients
- Strong analytical and problem-solving skills
- Experience in the Financial Services industry
- Ability to work effectively in a team environment
Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
