Director, Outbound Product Management - Telecom and Media
Director, Outbound Product Management - Telecom and Media
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1 Vacancy
Job Description
The Team:
The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. We collaborate closely with multiple cross-functional teams (e.g. marketing sales solution consulting pricing strategy and operations customer outcomes product success training and certification etc.).
The Role:
ServiceNow is looking for a Director of Outbound Product Manager to own customer adoption initiatives for our Telcom and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform while ensuring their voices directly influence our product roadmap and strategy.
Youll collaborate with customers and internal teams to drive adoption align solutions with business priorities and gather insights that shape the future of our products. This is a strategic hands-on role with significant visibility and impact across the organization.
Youll have the opportunity to shape the next wave of enterprise AI working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be an innovator in AI-powered workflow transformation.
- Develop a deep understanding of our Telecom and Media customers their use cases obstacles and goals.
- Guide and support the adoption of our Telecom and Media products across high-impact accounts.
- Serve as a primary advocate for the Voice of the Customer (VoC) within product engineering and management teams.
- Guide early access programs to gather feedback and validate new product capabilities.
- Create technical enablement and adoption content that highlights product value.
- Conduct onboarding and enablement sessions to scale adoption across customers and partners.
- Manage community engagement and create content that drives interest and success.
- Collaborate with pundits partners and innovators to share ServiceNows vision.
Qualifications :
To succeed in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes strategic direction or problem-solving. This may include using AI-powered tools automating workflows reviewing AI-influenced insights or exploring AIs potential impact on the function or industry.
- 15 years of total experience including 5 years in customer-facing roles (e.g. product management technical consulting presales or business development).
- 10 years of experience in the telecommunication industry.
- Willingness to become an expert in our products including hands-on demonstrations and configuration
- Experience launching and scaling adoption of emerging technologies in enterprise environments.
- Strong sense of accountability with the ability to influence guide and execute effectively.
- Action-oriented mindset and motivation to deliver impactful outcomes.
- Proven ability to collaborate across diverse cross-functional teams.
- Customer-centric approach with strong problem-solving skills.
- Excellent written and verbal communication including the ability to convey technical concepts to varied audiences.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
