Director, Enterprise Customer Success
Director, Enterprise Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Samsaras Customer Outcomes organization is responsible for the end-to-end customer journey ensuring that customers receive the business value intended through their investment and that they become strong advocates for our platform and services.
Were searching for a driven entrepreneurial Director to lead and drive the Enterprise Customer Success strategy. This team of Enterprise and PubSec Customer Success Managers is responsible for maximizing the value a customer receives from their Samsara deployment. With 20000 fleets served worldwide the Customer Success Team represents a large opportunity to deepen and expand Samsaras customer relationships and significantly contribute to sales objectives. This is a highly visible role that will work closely with Sales Product Management Technical Support Finance and Operations.
This is a remote position open to candidates residing in the US.
In this role you will:
- Define and drive strategy for the Enterprise and PubSec Customer Success team
- Hire develop and retain a team of Strategic Customer Success Managers across the US and Canada
- Own the overall success of our largest customers ensuring a world-class customer experience
- Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams
- Collaborate cross-functionally to rapidly improve the customer journey
- Do what it takes to deliver upon our commitments and forge enduring customer partnerships
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
- Hire develop and lead an inclusive engaged and high performing team
Minimum requirements for the role:
- 10 years of relevant experience
- Structured thinker with the ability to create and execute a cohesive strategy
- Track record of working cross-functionally to gain consensus from multiple stakeholders and create step changes in business operations
- Strong empathy towards customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue SaaS business models
- Strong project management analytic and organizational skills
- Strong executive communication and presentation skills
Required Experience:
Director
Employment Type
Full Time
