IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Responsibilities
- Primary tier one tech support agent effectively troubleshooting all support tickets and calls and ensuring proper and effective use of applications and systems for both the restaurants and corporate office.
- Act as subject matter expert in all aspects of assigned primary applications including point of sale system and back office system regarding its functionality and associated technologies.
- Act as secondary subject matter expert for other IT related systems deployed and support as needed.
- Work with company or franchised locations to identify inefficiencies and value opportunities.
- Assist and participate in developing solutions to technology gaps.
- Assist in application configuration.
- Provide feedback in the development of related training programs as needed.
- Provide overall field feedback on special projects.
- Provided priority assistance to restaurant teams during restaurant openings as needed.
- Perform all functions in keeping with standards and approved departmental processes.
Required Knowledge Skills and Abilities
- Excellent written and oral communication skills.
- Strong phone support skills including the ability to remain calm and supportive during stressful calls.
- Ability to listen and understand managers needs and pain points.
- Ability to create solutions that create value for the restaurant operator.
- Excellent organization skills.
- Ability to work effectively both independently and in a group setting.
- Strong technical aptitude and the ability to learn new systems and technologies and enforce their proper application to the business.
- Understanding of technology terms workflows data flows and integrations associated with the project.
- 10-20% Travel required.
- Ability to work some nights and weekends.
Education and Experience
- Bachelors or Associates degree preferred or equivalent work experience.
- Knowledge of restaurant industry (operations management) preferred.
- Previous experience in similar role preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
