Technology Partner Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

Were looking for a Technology Partner Manager to join Intercoms high-impact Partnerships team. In this quota-carrying role youll be responsible for building managing and growing relationships with technology partnersunlocking new revenue streams through co-selling and delivering powerful joint solutions to our customers.

This role is based in our Chicago office and supports a global remit including frequent collaboration with our EMEA partners and GTM teams. Youll have the opportunity to shape how Intercom partners with world-class platforms and build the connective tissue that drives customer adoption and company growth.

Our Partnerships team is on a mission to make Intercom the most extensible and partner-friendly AI customer service platform in the world. We believe in creating integrations and partnerships that solve real customer problems amplify our product strategy and open up new growth channels which align to our core companies objectives.

As a Technology Partner Manager youll play a crucial role in driving revenue through our existing partners and expanding our integration ecosystemidentifying and onboarding new partners crafting GTM strategies driving revenue through joint selling and enabling both internal and external teams. Youll work cross-functionally with Sales Solutions Marketing R&D and Enablement to make our partner program an engine of growth for Intercom and our customers.

What will I be doing

• Driving revenue through co-selling motions and building pipeline with partners
• Sourcing onboarding and managing relationships with new and existing integrated technology partners
• Developing and executing partner GTM plansincluding joint revenue goals enablement sessions co-marketing campaigns and Better Together stories
• Creating and delivering clear compelling partner enablement presentations and training content
• Supporting partner lifecycle from onboarding to QBRs co-marketing pipeline reviews and joint strategy
• Analyzing and reporting revenue opportunities using Salesforce Crossbeam/Reveal
• Leading regional partner strategies and quarterly business reviews
• Collaborating closely with Sales Solutions R&D Marketing Legal and Enablement teams to drive integrated value
• Representing Intercom in partner meetings virtual events and occasional travel
• Proactively identifying new integration opportunities that align with Intercoms AI strategy and customer needs and working with our Partner Solutions Engineers to scope the integration opportunity
• Strong ability to champion internal/external partner needs/opportunities internally through compelling business cases

What skills do I need

• 3-4 years in technology partnerships or 5 years in SaaS sales/business development
• Proven success in managing partner relationships and hitting revenue targets
• Strong commercial instincts with a proven ability to co-sell and drive partner-sourced pipeline paired with a hands-on execution-focused mindset and a deep commitment to customer success.
• Excellent relationship builder with exceptional written and verbal communication skills
• Skilled presenter able to translate partner integrations into compelling stories for GTM to relay to prospects and customers to support revenue generating efforts
• Strong project managerorganized detail-oriented and comfortable juggling multiple GTM campaigns
• Able to work independently and cross-functionally in a fast-paced evolving environment
• Familiarity with APIs integration ecosystems and SaaS business models
• Experience working across global teams and time zones especially supporting EMEA markets and willingness to travel (approx. once per quarter)
• General knowledge of APIs and how they enable interoperability between SaaS platforms.

Bonus skills & attributes

• Understanding of the AI CX or SaaS integration landscape (e.g. Shopify Salesforce HubSpot Zendesk Pylon etc)
• Background in partner lifecycle management and performance tracking
• Customer-centric mindset with a passion for building win-win solutions

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical dental and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades friends and family!

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

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