Channel Support Specialist
Channel Support Specialist
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Job Description
Join us as an Channel Support Specialist and make an invaluable contribution to our Food Safety & Biosecurity!
As a Channel Support Specialist you will support our worldwide network of resellers and sales partners as well as our internal sales staff ensuring their success in managing subscriptions and serving customers effectively. You will be responsible for subscription administration partner operations support data accuracy and training. Acting as the first point of contact for our resellers you will ensure that processes run smoothly systems are updated accurately and any issues are resolved quickly
What youll be doing:
- Act as the primary operational contact for resellers and channel partners.
- Equip partners with the knowledge tools and support they need to manage customer subscriptions independently.
- Handle partner queries regarding subscriptions processes and systems escalating internally when needed.
- Set up and manage customer subscriptions through direct and reseller channels ensuring accurate billing renewals and adjustments.
- Maintain high-quality error-free subscription and invoicing data across CRM and financial systems.
- Identify and resolve subscription or data discrepancies proactively to avoid revenue loss or customer issues.
- Produce regular reports on channel partner performance subscription health and operational KPIs.
- Identify operational bottlenecks and recommend improvements to streamline partner workflows.
What were looking for:
- Proven experience in partner support sales operations subscription administration or customer success environment.
- Strong attention to detail with a high standard of data handling and process accuracy.
- Ability to challenge data discrepancies and proactively solve operational issues.
- Confident communicator capable of delivering guidance to external partners and internal stakeholders.
- Comfortable using CRM systems (e.g. Salesforce HubSpot) and managing data via Excel.
- Highly organised with the ability to prioritise tasks across multiple partners and deadlines.
- Proactive problem-solving mindset with a focus on continuous improvement.
Whats in it for you
- 25 days holiday (rising to 29) with the opportunity to buy extra leave.
- Flexible working hours on-site gym restaurant and free parking
- The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
- Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more.
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
- Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
- Fera operates a LTIP ( Long Term Incentive Plan) under which all employees are awarded points towards shares in the Employee Benefits Trust on an annual basis. The Employee Benefits Trust holds shares on behalf of our employee at the point of an equity event the shares will realise a cash value.
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you. If you have any questions youd like to ask before applying you can contact
Were an equal opportunity employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format or if youd like to discuss other changes or support you might need going forward please email at and well get back to you.
The Company
At Fera were making the world a better healthier and safer place. Were a joint venture partnership between Bridgepoint and Defra and were working proactively to protect the world we live in and the food we eat. Our teams are investigating plant and bee health crop protection and sustainable agriculture. Join us and discover better as you deliver world-class science for the future.
The Benefits
On-site Gym
Shopping & Transport Discounts
Voluntary Benefits to suit your lifestyle
LTIP/share scheme
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
