Sr. IT Support Engineer
Sr. IT Support Engineer
Posted on :
02-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Overview:
We are seeking an experienced and proactive IT Support Lead to oversee daily IT support operations ensure high-quality service delivery and lead a team of support engineers. The ideal candidate will manage incidents resolve technical issues and implement best practices to enhance user satisfaction and system uptime.
Key Responsibilities:
- Lead and mentor the IT support team to ensure timely and effective resolution of IT issues (hardware software network and systems).
- Monitor and manage IT service desk tickets prioritizing and escalating as needed.
- Develop and enforce support processes SLAs and documentation standards.
- Coordinate with infrastructure security and application teams for issue resolution and project support.
- Conduct root cause analysis for recurring problems and recommend long-term solutions.
- Maintain inventory of IT assets and ensure compliance with IT policies and procedures.
- Provide reporting and analytics on ticket trends team performance and user feedback.
- Support onboarding/offboarding processes and ensure timely provisioning/de-provisioning of access and equipment.
Qualifications:
- Bachelor’s degree in Computer Science Information Technology or a related field.
- Strong technical knowledge of Windows/Mac OS Active Directory O365 networking and remote support tools.
- Proven leadership and team management experience in a fast-paced IT support environment.
- Excellent communication problem-solving and customer service skills.
- ITIL certification (preferred).
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
