Manager vendor management
Posted on :
02-06-2025
Employer Active
1 Vacancy
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Job Description
Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.
Whats On Your Plate
- Act as first and single POC for BPO vendors in regard to operational and performance related day-
- to-day matters.
- Observe and overlook outsourced business partners daily performance question and challenge
- KPIs performance vs targets.
- Report outsourced business performance results challenges initiatives and areas of improvement
- to internal operations and SSC management on a periodic basis and as required.
- Review presented performance reports from BPO vendors track improvement and take
- responsibility for achieving BPO vendors to their performance targets.
- Pay regular daily and weekly visits to BPO vendors at their locations meet with their operations
- and supporting functions management as well as meeting with level1 staff there to get needed
- insights and to drive performance to meet required targets.
- Escalate immediately and proactively to talabat SSC Management any observed and expected
- deviation from settled process & guidelines or targeted KPIs.
- Ensure compliance of talabat SSC departments to BPOs settled framework to ensure supporting
- BPO vendors to achieve desired performance results.
Qualifications :
- Bachelors degree is a must.
- Strong experience in Customer Operations/project Management with a proven record of successful people & KPIs performance achievements and turnaround min of 3 years of experience in managing Customer Operations/projects successfully.
- Objective mindset; can read numbers clearly and got experience to convert numbers in hands into areas of improvement and needed actions to fix.
- Detail oriented mindset with an eagle eye that can spot issues in a blink.
- Proactive and flexible to move in locations travel and work on shifts as business requires.
- People coach with outstanding communication & presentation skills.
- Strong MS Excel knowledge.
- Fluent command of English language.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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