Benefits Program Manager - Remote, PAC Hours
Benefits Program Manager - Remote, PAC Hours
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Job Description
- Bachelors degree in Human Resources or related field or equivalent working experience
- Minimum6 years benefits program management experience required.
- Excellent project management skills with proven ability to design workable solutions manage multiple initiatives simultaneously prioritize workloads meet deadlines and drive projects to successful implementation.
- Deep analytical skills comfortable working with and communicating substantial amounts of data findings experience establishing and tracking program metrics.
- Ability to work with a high degree of autonomy through ambiguous circumstances.
- Strong business judgment and a practical common-sense approach to getting things done.
- Successful record of building operational processes and procedures with a focus on continuously improving programs.
- Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
- Proficient in ExcelOne of the requirements for the job is analytical skills which require slightly advanced Excel skills pivot table vlookup setting formulas know the shortcuts in Excel etc.
- Previous experience with HRIS/Payroll systems; Workday ADP Payroll and Alight experience preferred.
- Deep knowledge of ERISA HIPAA ADA COBRA FMLA Workers Compensation and other benefits-related legislation. Also FSA and HSA accounts.
- Strong knowledge of health and welfare benefit programs including healthcare life disability time away vacation sick and well-being benefits
- Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
Preferred Qualification:
- 8 years of benefits program management administration and governance
- PHR or CBP preferred.
Pay: $50/hr.
Incentive (if applicable): Not Incentive Eligible
Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical Dental Life insurance and Disability for Staff and Consultants as well as 401K.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race religion creed color national origin citizenship marital status pregnancy (including childbirth lactation and related medical conditions) age gender gender identity or expression sexual orientation protected veteran status political ideology ancestry the presence of any physical sensory or mental disabilities or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit hire train and promote persons of all job titles and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact for assistance.
As such ManpowerGroup is committed to working with and providing reasonable accommodations for individuals with disabilities. If working with us requires such an accommodation or you need assistance with any part of the employment process please email RPOTalentAcquisition@.
Would you like to join our client which is a global technology platform that helps its customers and communities overcome their most important financial challenges They help give over 50 million consumers small businesses and self-employed customers around the world the opportunity to prosper. In this long-term contract role we are seeking an individual that has a minimum of six (6) years of experience as a Benefits Program Manager with an emphasis on experience as an individual contributor managing the health and retirement benefits and Wellness Programs. 100% remote opportunity must be willing to work Pacific hours.
This role is vital in ensuring we provide a best-in-class benefits delivery experience to their employees. Putting the employee first working to resolve escalated benefit issues in a timely manner creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.
Key Responsibilities:
- Build partnership with Offerings team (design and strategy) internal teams (Systems/IT Payroll etc.) external consultants and vendor partners to ensure proper implementation of benefit changes new offerings and/or new vendors set up that aligns with the offering requirements and benefitsare delivered accurately with the highest level of service. Work with the Offerings team on benefits and new program communications. Partner and collaborate with partners (team cross-functional teams vendors consultants etc.).
- Establish relationships with HR Partners business leaders and employees to ensure our benefits delivery meets their needs.
- Function as the subject matter expert on benefit programs; resolve benefits issues escalations and close them in a timely manner usually within 48 to 72 hours for non-complex and five business days for complex issues.
- Effectively manage multiple complex projects and deadlines with internal and external parties.
- Resolve complex issues including identifying the issues performing a thorough investigation to identify root cause conducting impact analysis (financial and members) evaluating resolution options (advantages and disadvantages of each option) presenting recommendations to senior leaders on the team and next steps that may include a timeline project and/or member communications plan.
- Build effective vendor management activities including set up ongoing vendor partner meetings on a consistent basis (monthly quarterly etc.) to review service improvement opportunities member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
- Actively participate in Annual Enrollment preparation and user acceptance testing to ensure a thorough review of the enrollment system and accurate setup of eligibility rules/requirements employee contribution rates imputed income rates COBRA rates ASO fees and premiums. In addition review interface files set up between the benefits administration system and vendor systems (determine required fields based on minimum necessary rules frequency monitor file testing results etc.). Ensure the website enrollment process is efficient that provides an excellent member experience. Document lessons learned and conduct or participate in AE debrief meetings.
- Identify process improvement and/or automation opportunities; effectively manage implementations execution and documentation of new processes; set and track project success metrics and document lessons learned.
- Participate in and/or conduct benefit training for partner teams and external vendors.
- Determine audit schedule and type for each major vendor partner. Manage audit progress review results and set priorities on necessary changes or improvement plans.
- Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partner vendors.
- Monitor and understand federal and state regulation changes that may impact the benefit administration process and/or program offerings. When necessary work with internal teams external ERISA counsel and/or vendor partners on benefit administration changes.
- Prepare monitor and/or manage all ERISA CMS ACA and/or state-related filings in a timely manner and assure Plan compliance.
Required Experience:
Manager
Employment Type
Hourly
