Sr IT Engineer
Sr IT Engineer
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Job Description
Position Summary:
Engineer position will be a part of the GIS Application Platform Services team providing management and support of tools/services to users across all of Illumina. The roles responsibilities include the administration and support of various collaboration platforms and custom applications used for day-to-day activities. The area of focus is both functional and technical which will include business process analysis application configuration application integrations end user support and solving complex technical problems.
Responsibilities:
Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.
- Manage and Support Internal Ticket Escalations
- General to Complex technology support including troubleshooting and resolving day-to-day issues and root cause analysis of sustaining issues
- Independently debug and resolve complex application issues and problems
- Monitor and assist in managing open user forums
- Provide application best practice guidance to end users
- Manage Application Functionality Updates Integrations Configurations Releases and Security Settings
- Onboard/Offboard user licenses for select applications
- Work on sustaining issues enhancements and projects
- Develop update and implement policies and procedures to maintain best practices across the teams portfolio
- Partner with IT resources in the overall strategy design operation and continual improvement of applications services
Listed responsibilities are an essential but not exhaustive list of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:
Typically has 5-7 years of experience with strong technical and functional experience in hands on application support administration configurations integration enhancements and project work.
- Experience in a fast-paced global corporate environment including the ability to manage expectations and facilitate prioritization efforts
- Eagerness to learn new technology and processes
- Working knowledge of Customer Support processes in a global organization
- Ability to analyze both technical and data problems then propose solutions
- Excellent oral and written communication skills
- Strong collaboration skills within a global workforce
- Ability to interface well with cross-functional teammates
- Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services
- Prior experience and administration with Collaboration Tools such as Asana Drupal LucidChart Quickbase UiPath etc
- Database experience with the following platforms SQL Server Mongo HANA and MySQL a plus
- Prior experience and knowledge of the O365 suite including SharePoint Online OneDrive Teams Exchange Online Azure etc a plus
- API and scripting experience a plus
- Ability to interface well with cross-functional teammates
- Change control experience in an FDA regulated environment
All listed requirements are deemed as essential functions to this position; however business conditions may require reasonable accommodations for additional task and responsibilities.
We are a company deeply rooted in belonging promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation Illumina has always prioritized openness collaboration and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay regardless of gender ethnicity or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences increase cultural awareness and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship status and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local state and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local state and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process please contact To learn more visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.
Required Experience:
Senior IC
Employment Type
Full-Time
