Customer Care Generalist
Customer Care Generalist
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Job Description
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and wehave an amazing story to share. Heres a quick glance of who we are and the impact you could have on the food service industry. Theres a seat at our table for you...
Position Summary:
Provides friendly and efficient customer service order processing and delivery support to customers of Gordon Food Service via phone email SMS and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.
Shift- Sunday - Thursday
Hours-9:00am - 5:30pm MST
Salary$46000.00
**The successful candidate must reside within a commutable distance to either the Edmonton AB Calgary AB or Delta BC distribution centre. This is a hybrid role with the expectation to be at the Distribution Centre office 4 days a week**
Essential Functions:
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
May mentor new Customer Care Generalists and attend ongoing training sessions
Arranges exception deliveries in collaboration with Transportation departments 3rd party order/delivery systems UPS or any other delivery services aligned with Gordon Food Service
Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
Supports Recalls Communication Management as needed.
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable efficient and reliable customer service order entry and issue resolution.
Must have excellent attention to detail time management and organizational skills.
Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
Must have the ability to multitask prioritize and be able to work independently or within a team environment.
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Must be a strategic thinker inquisitive innovative and creative in order to problem solve build relationships network link resources and apply business practices
Must have good customer service and time management skills.
Ability to demonstrate understanding of Foodservice industry and operations
Ability to adapt to frequent technological and GFS proprietary application changes and program functions
Ability to perform 10-key data entry
We thank all applicants for their interest however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.
Employment Type
Full-Time
