Online Chat Customer Support Entry-Level Remote Role 2535hr No Degree or Experience Required
Online Chat Customer Support Entry-Level Remote Role 2535hr No Degree or Experience Required
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Job Description
Online Chat Customer Support Entry-Level Remote Role $25$35/hr No Degree or Experience Required
Position Summary
An international remote workforce provider is hiring Online Chat Customer Support Representatives on behalf of a subscription-based tech platform serving global users. This entry-level opportunity pays $25 to $35 per hour requires no prior experience or degree and is fully remote. Youll handle customer inquiries exclusively through live chat and emailno voice support involved. The role offers paid training flexible shift options and a clear path to advancement for those ready to grow within a professional support environment.
About the Client and amp; Your Daily Work
The client provides cloud-based digital services that help entrepreneurs small businesses and remote teams organize their workflows and communication. As an Online Chat Support Representative youll be on the front lines responding to inquiries related to login issues feature navigation account management and billing. Using saved replies an internal knowledge base and chat systems youll deliver efficient friendly support to customers all over the world.
Key Responsibilities
Live Chat Support: Respond to incoming chat requests in real-time assisting users with account questions billing issues and platform navigation.
Email Ticket Responses: Manage support tickets submitted via email providing thoughtful detailed replies.
Saved Responses and amp; Knowledge Base: Utilize pre-written macros and documentation to streamline support while ensuring responses feel personal.
Ticket Documentation: Log internal notes categorize tickets correctly and maintain clean data for tracking and QA purposes.
Escalation Management: Hand off complex or technical issues to billing or engineering teams with proper notes and context.
Internal Communication: Collaborate with your QA lead and fellow agents using Slack for updates feedback and coordination.
Feedback Contribution: Identify recurring support issues and suggest updates to templates or help documentation.
Meet Daily KPIs: Maintain consistent performance in average handle time chat quality customer satisfaction (CSAT) and issue resolution rate.
Your Daily Workflow
Start of Shift
Log into the CRM and chat tools check for team updates review any urgent announcements and begin working through queued email tickets.
Mid-Shift Flow
Live chat activity increases. Youll manage multiple conversations at once using saved replies and documentation to deliver accurate answers quickly.
Wrap-Up Period
Finish outstanding chats flag tickets requiring follow-up update Slack with shift notes and review your performance dashboard before clocking out.
Qualifications
No prior experience or degree required
High school diploma or equivalent
Strong written English communication
Typing speed of 40 WPM
Reliable computer or laptop and consistent internet connection
Self-motivated with strong attention to detail
Friendly helpful tone in writing
Available 2040 hours per week including evenings or weekends if desired
Comfortable using browser tools chat dashboards and cloud-based platforms
Open to feedback and real-time coaching
How to Succeed in the Role
Improve Typing and amp; Tone
Use Grammarly and typing practice tools to ensure your replies are fast and error-free. Be concise helpful and human.
Study the Product
During training explore the help center test the platform and get familiar with user pain points. Knowledge equals faster responses.
Balance Speed and amp; Empathy
Users want fast answers but also understanding. Lead with Thanks for reaching outI can help with that! and close with Let me know if anything else comes up.
Master Multitasking
Work with multiple tabs keep docs handy and use macros smartly. Prioritize active chats without sacrificing quality.
Leverage Feedback
Every QA report helps you grow. Apply changes immediately and track your improvement using performance dashboards.
Step-by-Step Hiring Process
Step 1 Apply
Upload your resume and fill out a short questionnaire. No experience required.
Step 2 Typing and amp; Writing Test
Youll complete a short typing assessment and respond to mock customer queries to demonstrate clarity and tone.
Step 3 Chat Simulation
If selected complete a live or asynchronous chat support simulation.
Step 4 Paid Remote Training
Attend 46 days of onboarding including live classes ticket handling practice and product walkthroughs.
Step 5 Mentored Trial Shifts
Start with 23 paid trial shifts and receive coaching from a QA lead before full approval.
Step 6 Regular Schedule Assignment
Get your shift schedule Slack access and begin working with real tickets in a supportive fully remote environment.
Work Culture and amp; Environment
The client values async-first collaboration. Youll communicate via Slack and shared dashboards with no daily meetings. Advancement is based on performance not time served. Youll be recognized through digital awards bonus opportunities and eligibility for internal promotions within the support structure.
Perks and amp; Benefits
Fully remote with global eligibility
Paid onboarding and trial shifts
Flexible part-time or full-time shifts
100 non-phone support (chat and email only)
Performance-based bonuses and gift cards
Learning access (Skillshare Udemy Coursera)
Equipment stipend after 30 days
Promotions into QA macro editing or training roles
Why This Role Is a Perfect Fit
This is one of the most accessible high-paying remote jobs available. With no phone work no degree and no experience required youll receive full training ongoing feedback and a clear career pathall while working comfortably from home. Whether youre entering remote work for the first time or switching out of retail or call center jobs this role offers flexible hours great pay and real opportunities to grow.
Frequently Asked Questions
Do I need a degree or experience
No. This is a beginner-friendly remote position with all training provided.
Is this a phone support job
No. All customer interaction is handled via chat and email only.
Can I work from outside the U.S.
Yes. As long as your internet is stable and your English is fluent you can work globally.
How fast can I start
Training groups begin every week. Most applicants are hired and onboarded within 710 days.
How do I apply
Click Apply Now to submit your resume and complete the short assessment. Dont miss this chance to earn $25$35/hr from homeno experience or degree needed.
Employment Type
Full Time
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