Executive - ICT Helpdesk
Executive - ICT Helpdesk
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Salary Not Disclosed
1 Vacancy
Job Description
KeyResponsibilities:
- Represent ICT HelpDesk act as a single point of contact for ICT Physical security and Facility related issues.
- Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.
- Responsible for evaluating and escalating tickets to next levels and follow-up the same until issue is resolved.
- Communicate with clients and update the ticket status and the completeness of the work.
- Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well.
- Close the tickets upon resolving the issue and update the client in a timely manner.
- Extract reports daily weekly and monthly form the assigned systems.
- Responsible for user ID management in various systems. This will involve creation deletion renaming and archiving and reconciliation of user IDs with HR records.
- Follow-up the tasks assigned to NOC engineers and update the DH ICTO.
- Follow the formalities and liaise with the procurement team in the event of Executive Administration absence.
- Contribute ICT team initiatives and developments.
Skills Required:
- Diploma in Information Technology or Computer Science or Computer Engineering.
- ITIL Certified (minimum certification level).
- Minimum one year experience in customer support domain.
- Technical issue troubleshooting.
- Knowledge on Microsoft applications (Word Excel Visio and Power Point).
- Knowledge of other applications and operating systems would be an added advantage.
- A strong client focus and desire to assist others.
- The ability to analyze problems quickly and skillfully.
- A methodical and disciplined approach.
- Excellent problem-solving skills.
- Patience and perseverance.
- Good communication skills.
Attractive Packages:
Attractive Salary (RM3000
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Menara TA One.
Employment Type
Full Time
