Customer Delivery Manager - Senior - International Health Market ( REF3843Q)
Customer Delivery Manager - Senior - International Health Market ( REF3843Q)
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1 Vacancy
Job Description
We are seeking a Senior Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality optimizing portfolios and collaborating with top management to drive success.
Main Responsibilities:
- Understanding of portfolio elements and cloud technologies particularly Open Sovereign Cloud.
- Strategic planning and responsibility for contract fulfillment.
- Management of multiple service chains and optimization of service delivery.
- Solution approval and responsibility for customer projects.
- Collaboration for efficiency improvement and escalation management.
- Quality monitoring and regular communication with suppliers and customers.
- Leadership and coordination of international project teams.
- Contacts at top management level and development of global cooperation strategies.
Qualifications :
- At least 6 years of professional experience as a Service Delivery Manager Operations Manager or Product Manager in IT service projects ideally with a focus on cloud and outsourcing.
- Experience in leading a team with an international background.
- Detailed and proven billing competence and operational experience.
- Extensive experience with business processes (ITIL) and their analysis.
- Strong technical leadership and methodological skills paired with an analytical solution-oriented approach.
- Basic understanding of employee motivation.
- Excellent presentation skills and self-confidence.
- High communication skills and customer orientation are required.
- Confident and secure demeanor in dealing with internal and external contacts.
- High level of commitment flexibility and resilience as well as creativity and resourcefulness.
- Very high resilience and adaptability to dynamically changing processes (startup mentality).
- Fluent German and English skills in spoken and written form.
- Willingness to travel nationally and internationally.
- Agile methodological skills and tool competencies.
- Technical expertise in ITIL SAP and ServiceNow.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Business
- MAC
- Facilities Management
- Advertising
- CAD CAM
- Application Support
