Online Chat Engagement Representative Remote 2535Hour Entry-Level No Degree or Experience Needed Chat Support Jobs Hiring Now
Online Chat Engagement Representative Remote 2535Hour Entry-Level No Degree or Experience Needed Chat Support Jobs Hiring Now
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Online Chat Engagement Representative Remote $25$35/Hour Entry-Level No Degree or Experience Needed Chat Support Jobs Hiring Now
Role Overview
We are actively hiring Online Chat Engagement Representatives for a remote entry-level position that pays between $25 and $35 per hour. This opportunity is open to candidates without a college degree or prior work history. All work is done through live chat and emailno phone calls or meetings required. Youll communicate with customers to help them solve everyday problems access services and feel supportedall from the comfort of your home.
The Client and amp; What Youll Be Doing
Our client is a customer communication partner for lifestyle and digital product brands. These businesses rely on well-written empathetic and timely support to keep their users happy. As a Chat Engagement Representative youll be the first point of contact for customers using chat widgets or support inboxes. Youll respond to inquiries related to orders payments logins refunds and product features. Youll use internal knowledge bases quick reply templates and your own writing skills to create a helpful and human connection.
Primary Job Tasks
Respond to live chat inquiries in real-time answering customer questions and guiding them through simple fixes or requests.
Monitor the support email inbox and send professional brand-aligned replies to queued messages.
Look up customer information using dashboard tools to verify accounts find past interactions and confirm details.
Use macros and saved replies to speed up your workwhile editing them for tone accuracy and personal relevance.
Flag unusual or high-priority issues and route them to the correct team using the built-in tagging system.
Stay within response timing benchmarks for live and email tickets 60 seconds and 30 minutes respectively).
Collaborate with other support team members through asynchronous communication toolsSlack Notion or similar platforms.
Learn and apply tone and formatting standards based on each clients brand style.
Track recurring issues and suggest new template language or knowledge base updates to address them.
Review shift goals and complete a simple end-of-day summary noting performance metrics and outstanding issues.
Contribute to a calm reliable support presence customers can trusteven when youre multitasking across tabs.
A Typical Shift Breakdown
Shift Start
Youll check the team dashboard for important updates triage leftover emails and begin live chat coverage. Youll scan templates and tone notes for any client-specific reminders.
Mid-Shift Activity
Youll handle 34 chat conversations at a time while working through the email backlog. Expect to address everything from access issues to minor complaints or billing follow-ups.
End-of-Shift
Youll finalize open chats tag tickets for follow-up and complete your daily log. This includes ticket volume notes on repeat issues and any handoffs to internal leads.
Who Were Looking For
No college degree or work experience required
Clear and friendly writing style
Typing speed of 40 WPM preferred
Reliable professional and respectful in tone
Familiar with using browsers dashboards or email platforms
Can work independently with minimal oversight
Available 15 to 40 hours per week
Own a desktop or laptop (no tablets) and a strong internet connection 25 Mbps minimum)
Willing to apply written feedback to improve speed tone and accuracy
Interested in long-term growth in customer support QA or editorial work
Tips for Performing at a High Level
Speak Like a Real Person
Even when using templates personalize your responses. A line like Totally get how frustrating that is can turn a tense exchange into a positive experience.
Know Your Tools
Learn the tags search features and template shortcuts. The more fluent you become with your dashboard the smoother your workflow will be.
Multitask with Focus
Chat support is all about balancing multiple conversations. Use notes and tags to stay oriented and never send a rushed reply without reviewing.
Stay Calm and Curious
Some customers will be upset. Stay curious not defensive. Ask questions clarify concerns and offer solutions without taking it personally.
Let Feedback Shape You
QA teams will give you written reviews of your performance. Agents who read apply and evolve from that feedback consistently earn better shifts and faster promotions.
Getting Started with the Client
Step 1: Apply Online
Submit your resume or availability overview. Share your preferred working hours and confirm your computer and internet specs.
Step 2: Writing and amp; Typing Challenge
Complete a quick tone-matching test basic grammar review and a timed typing speed check.
Step 3: Chat Simulation Preview
Youll participate in a real-time simulation of a support shift with mock customer conversations. This helps assess pacing and tone.
Step 4: Paid Training
Training takes place over 34 days and is fully remote. Youll cover knowledge base usage formatting rules and escalation protocols.
Step 5: Performance Trial
During your first 10 shifts youll receive detailed written feedback from QA leads and improve through structured coaching.
Step 6: Full Access Assignment
Pass your trial and secure your shift schedule bonus eligibility and access to advanced roles in content editing QA or client communication.
Workplace Environment
No meetings. No calls. No video. Youll work in a completely asynchronous system using text-based tools. Your schedule is consistent and your performance is measured through your writingnot how much you talk. Youll be part of a focused team that values efficiency clarity and respect.
Perks and Extras
Fully paid training
Weekly or biweekly pay
No phone voice or video obligations
Access to advanced writing tools (Grammarly Premium ChatMate etc.
International applicants welcome
Peer performance bonuses and shift incentives
Equipment stipend available after 30 days
Internal promotion pathways to QA coaching or editorial roles
Why This Role May Be the Right Fit for You
If youve been told you write well or are often the one people come to for help with wording thingsthis job is made for you. Its structured consistent and calm. There are no meetings or awkward callsjust clear writing steady income and meaningful support. Youll be trained respected and given real opportunities to advanceregardless of your background.
Applicant Questions Answered
Is experience required
No. Were hiring based on writing ability not previous jobs.
Are there any phone or video meetings
No. All work is written. No calls no Zoom no voice chats.
Is this job available internationally
Yes. As long as your internet is stable and your written English is fluent youre welcome to apply.
When will I get paid
Pay is weekly or biweekly depending on your region. Training is also paid.
Do I need to commit to specific hours
Yes. Youll choose from available shift blocks and commit to a consistent schedule each week.
Next Steps to Apply
Submit your application and complete the writing assessment now. Were hiring new cohorts weekly and space is limited. Start your remote career todayno degree no phone no experience required. Apply now.
Employment Type
Full Time
Key Skills
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