Principal Customer Solutions Manager
Principal Customer Solutions Manager
Posted on :
26-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 148100 - 244900
Vacancy
1 Vacancy
Posted on :
26-05-2025
Job Description
Do you want to work with Koreas largest enterprises to enable their journey to the cloud In this role youll ensure that all AWS teams and partners work together effectively to accelerate customers cloud journey.
Key job responsibilities
Lead cloud transformational programs (technical operational organizational education) that span across IT teams and business units
Deliver a great customer experience by enabling customers through AWS solutions driving innovation and delivering successful migration programs
Help shape the rapidly growing Customer Solutions Management function including defining and implementing new processes methodologies and tools
A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales solutions architecture support product professional services partners). With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About AWS
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
#aws-ags-korea
- Bachelors Degree in science technology engineering math business or equivalent experience
- 10 yrs of leading large-scale programs with a proven record of strategic thought leadership business case development change management value creation realizing customer benefits and successful program completion
- 7 yrs of experience in a customer-facing role engaging and influencing with customer executives technologists and/or partners to solve business problems with advanced technologies
- Experience in leading mentoring promoting team members and managing managers
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Executive presence and communication skills (listening verbal written and presentation) including digital strategy business case architecture design execution planning progress updates risk management resource allocation metrics establishment / tracking technical content and public speaking.
- Robust understanding of key technology and market trends
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148100/year in our lowest geographic market up to $244900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Lead cloud transformational programs (technical operational organizational education) that span across IT teams and business units
Deliver a great customer experience by enabling customers through AWS solutions driving innovation and delivering successful migration programs
Help shape the rapidly growing Customer Solutions Management function including defining and implementing new processes methodologies and tools
A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales solutions architecture support product professional services partners). With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About AWS
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
#aws-ags-korea
- Bachelors Degree in science technology engineering math business or equivalent experience
- 10 yrs of leading large-scale programs with a proven record of strategic thought leadership business case development change management value creation realizing customer benefits and successful program completion
- 7 yrs of experience in a customer-facing role engaging and influencing with customer executives technologists and/or partners to solve business problems with advanced technologies
- Experience in leading mentoring promoting team members and managing managers
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Executive presence and communication skills (listening verbal written and presentation) including digital strategy business case architecture design execution planning progress updates risk management resource allocation metrics establishment / tracking technical content and public speaking.
- Robust understanding of key technology and market trends
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148100/year in our lowest geographic market up to $244900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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