Sprinklr Subject Matter Expert
Sprinklr Subject Matter Expert
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Job Description
Remote 8am to 5pm PST hours
Want to be part of a high-performing team driving scalable solutions at the intersection of technology and operations Were looking for platform experts who thrive on structure strategy and solving complex challenges with clarity and precision.
Were looking for a Sprinklr SME who brings both deep platform expertise and a passion for continuous improvement someone ready to help us drive impact and operational excellence one initiative at a time.
This person would join the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 100 social mediachannelsand 20 marketing blogs designed for developers IT decision makers IT implementers and business decision makers. Each month we publish over 3000 posts to help inform entertain and engage across the globe. Azure Power BI Dynamics 365 and Microsoft 365 are just a few examples of the innovative products and services that comprise the ecosystem.
Role Overview
We are seeking a Sprinklr Subject Matter Expert (SME) to join our dynamic team. In this role you will leverage your deep expertise in Sprinklr to optimize social media operations enhance customer engagement and drive efficiencies across our marketing and operations teams. As an individual contributor you will collaborate closely with cross-functional teams including social media managers community managers and data analysts to ensure seamless integration and utilization of the Sprinklr platform.
What Youll Do
- Platform Optimization: Configure and optimize Sprinklr modules (Social Engagement Social Listening Care Marketing) to meet business and operational needs.
- Workflow Design: Collaborate with stakeholders to define workflows automation rules dashboards and reporting that align with business goals.
- Training & Support: Develop technical documentation and conduct training sessions to ensure effective platform utilization across teams.
- Performance Monitoring: Monitor platform performance troubleshoot issues and implement enhancements for improved efficiency and scalability.
- Collaboration: Work closely with cross-functional teams to ensure seamless integration and utilization of the Sprinklr platform.
What you bring:
- Experience: 4 years of hands-on experience with Sprinklr including configuration deployment and optimization across the full platform/end-to-end workflow.
- Certification: Sprinklr certification is required.
- Technical Skills: Strong understanding of social media management customer experience platforms and analytics.
- Problem-Solving: Excellent troubleshooting skills with the ability to resolve technical and operational issues.
- Communication: Strong technical documentation skills and the ability to communicate complex concepts to non-technical stakeholders.
- Flexibility: Willingness to provide occasional support during burst periods including events and off-hours.
Would you like to join a global organization that...
- Supports well-being realistically. We understand the always-on nature of social and while work-life balance isnt perfect every day we aim to support our team with flexibility transparency and trust.
- Fosters a global culture of learning and advocacy. We believe diversity of thought background and experience strengthens our collective impact.
- Encourages innovation and smart experimentation. Were not afraid to test learn and iterate- its how we stay ahead.
- Adapts to change with agility. Change is constant and we value team members who see it as an opportunity not a disruption.
- Recognizes the power of collaboration. We reward team-minded thinking and cross-functional partnership.
- Remote-first mindset. We continue to prioritize the health and safety of our team with remote work virtual interviews and virtual onboarding remaining in place for the foreseeable future.
Compensation Range:$90000 - $100000
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process the candidates range and depth of experience business and market financials and internal pay parity.
Want to know more
Check us out athttps:// so you know we dont have a dress code but we do have a strict no jerk policy.
Designitis committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.
Employment Type
Full Time
