Entry-Level Chat Engagement Agent Remote 2535Hour No Degree Required Online Chat Support Jobs
Entry-Level Chat Engagement Agent Remote 2535Hour No Degree Required Online Chat Support Jobs
Posted on :
25-05-2025
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1 Vacancy
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Job Description
Entry-Level Chat Engagement Agent Remote $25$35/Hour No Degree Required Online Chat Support Jobs
Role Overview
We are seeking Entry-Level Chat Engagement Agents for remote roles paying $25$35 per hour. This fully online position requires no prior job experience or college degree and is perfect for individuals looking to start a work-from-home career in customer service. All communication is done through written chat and emailno phone calls no meetings and no video conferencing. If youre dependable a strong communicator and ready to earn from home this job offers flexibility stability and full training from day one.
The Client and amp; What Youll Be Doing
Our client is a digital support agency working with top-tier brands in the ecommerce digital content and wellness spaces. These brands depend on responsive well-written customer support delivered entirely through live chat and email. As a Chat Engagement Agent youll respond to incoming questions about subscriptions shipping product functionality and billingresolving issues with empathy and precision. Youll manage conversations using a browser-based dashboard applying templates live tools and knowledge base references to deliver accurate professional service.
Primary Job Tasks
Respond to live chat messages in real time assisting customers with login issues billing questions or product usage guidance.
Reply to customer emails submitted through the brands support portal using structured formats and tone-appropriate language.
Track conversation history in the internal CRM and enter notes on each case for follow-up or documentation.
Reference internal help documentation to identify accurate and compliant answers to customer questions.
Personalize saved replies to ensure each customer receives a human-sounding response not a script.
Tag and categorize tickets according to the type of request urgency level and action taken.
Escalate technical errors fraud concerns or brand-sensitive issues to supervisors via chat thread handoff.
Maintain internal quality standards including reply times (under 60 seconds for chat under 30 minutes for email).
Attend optional text-based coaching sessions and participate in writing assessments designed to help you grow.
Identify areas of improvement in templates help center articles or system navigation based on repeated issues.
Submit end-of-shift logs summarizing open cases and customer patterns for team handoff.
Maintain high accuracy across all ticketspaying attention to tone grammar and ticket tagging details.
A Typical Shift Breakdown
Early in Your Shift
Youll start by logging into your ticket dashboard scanning internal updates and picking up any rollover tickets from previous shifts. This is also the best time to warm up by answering simple email questions.
Mid-Shift Workload
This is peak chat time. Youll manage several concurrent live conversations while continuing to respond to email tickets. Youll use shortcuts and macros but must personalize each response to maintain the clients voice.
Wrapping Up
Youll finish all live chats tag any unresolved issues and flag anything requiring team lead review. Finally youll submit a brief end-of-shift report and make sure your ticket queue is clear for the next agent.
Who Were Looking For
No experience requiredideal for new job seekers or remote work beginners
No degree requiredskills over credentials
Typing speed of 40 WPM or more with strong accuracy
Excellent grammar and written tone in English
Calm customer-first attitude when handling multiple inquiries
Able to navigate basic web tools and multitask between chats and documentation
Consistently available for scheduled shifts 1540 hours per week)
Comfortable receiving written feedback and improving from it
Independent worker who thrives in a quiet structured remote environment
Reliable internet and access to a personal computer (laptop or desktop only)
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Fast clean writing is the key to great customer support. Proofread everything. Use polite transitions and never send robotic messages.
Learning Product Details
Your best tool is the brands documentation. Youll have searchable help articles at your fingertipsbecome fluent in searching and applying solutions.
Written Tone and Customer Care
Be friendly direct and respectful. Youre not a robotsound helpful without overdoing it. If someones upset acknowledge it and focus on solving the issue.
Managing Live Workload
It can get hectic. Use tab organization and ticket tagging tools. Always finish replies before jumping to the next conversation.
Handling Remote Independence
No micromanagement here. Youll be expected to manage your own day meet quality expectations and keep an eye on system updates.
Growing With Feedback
Each week your responses will be reviewed. Youll be scored on accuracy tone and speed. Embrace this feedbackit helps you earn more and grow fast.
Getting Started with the Client
Initial Application
Send a resume or availability summary. Let us know your timezone computer setup and preferred hours. No cover letter is needed.
Written/Typing Skills Assessment
Youll complete a short writing test and a chat simulation to assess typing speed tone and ability to follow instructions.
Interview or Chat Simulation
If selected youll join a simulated support session where well observe how you handle real-world inquiries using our chat platform.
Remote Training (Paid)
Training lasts 34 days and is fully paid. Youll learn the platform tone guides escalation procedures and live chat pacing techniques.
Trial Period With Coaching
Your first 10 shifts are supervised with daily reviews. Coaches will give you actionable tips to improve quickly and qualify for higher-paying tiers.
Ongoing Work Assignment
Upon successful trial completion youll receive your weekly shift schedule unlock bonus opportunities and be eligible for long-term promotions.
Workplace Environment
This team works across multiple time zones with asynchronous communication. There are no meetings or callsjust written interaction via Slack and shared ticket threads. All support is written all coaching is documented and your performance is measured by how you writenot how often youre seen.
Perks and Extras
Paid virtual onboarding
Flexible work-from-home schedule
Shift consistency and growth stability
Access to Grammarly Premium chat macros and training tools
No meetings no phone calls100 chat and email
Monthly writing-based bonuses
Equipment stipend available after 30 days
Growth paths to QA content or supervisor roles
Why This Role May Be the Right Fit for You
If youre looking for online chat support jobs that dont require a resume full of experience or a college diploma this position gives you everything you need to succeed. With competitive pay full support and a calm phone-free workday youll build valuable digital communication skills while helping real customers solve real problems.
Applicant Questions Answered
Is experience really not required
Correct. Youll be trained from scratch. Your writing ability is what matters most.
Are phone calls part of the job
No. There are zero voice calls. All support is handled through chat and email.
Can I apply from outside the U.S.
Yes. This is a global role open to applicants in most countries.
How are shifts assigned
Youll be able to choose from available shift blocks. Most are set weekly with some flexibility.
What computer setup is required
Laptop or desktop (no tablets) Google Chrome browser and a reliable internet connection 25 Mbps minimum).
Whats the payment schedule
Weekly or biweekly depending on your region and payment method.
Next Steps to Apply
Apply now by submitting your resume and completing the written test. Qualified candidates will be invited to training within 35 business days. This is one of the best online chat support jobs available for those with no experiencedont miss your spot. Apply today and start building your remote future.
Employment Type
Full Time
Key Skills
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